Ratings based on 636 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
2 Oct 2024 by Thalía Chiguano - Experience Manager, Hotel Management
We would like to thank you for your kind words and feedback about your stay at Petit Palace Plaza de la Reina. We hope welcome you very soon!
by A verified traveler from Ontario
Posted 15 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Thalía Chiguano - Experience Manager, Hotel Management
Estimado Jose, Gracias por su puntuación tras su estancia con nosotros en Petit Palace Plaza de la Reina. Nos alegra saber que se han sentido a gusto y que la atención recibida por parte de todo el equipo del hotel haya hecho de su estancia una experiencia inigualable. Esperamos que nos visiten de nuevo muy pronto. Un saludo, Thalía Chiguano - Experience Manager
by A verified traveler
Posted 29 Jul 2024
The property is in a good location close to everything
Comment from Hotel Management
7 Aug 2024 by Marta Goterris – Experience Manager, Hotel Management
Dear Ana,Thank you for your feedback.We are pleased to hear that you found our property's location convenient and close to everything. Your satisfaction is very important to us.We hope to welcome you back soon.Kind regards,Marta Goterris - Experience ManagerPetit Palace Plaza de la Reina
by A verified traveler
Posted 11 May 2024 on Hotels
Great hotel. Walkable to lots of places. All reception staff were very helpful and friendly nothing too much trouble. Shower was brilliant.
Comment from Hotel Management
20 May 2024 by Marta Goterris – Experience Manager, Hotel Management
Dear Diane,Thank you for your kind review. We are delighted to hear that you found our hotel conveniently located and walkable to many places. It is wonderful to know that our reception staff was very helpful and friendly, ensuring nothing was too much trouble.We’re glad you enjoyed the shower as well. Your positive feedback means a lot to us.We look forward to welcoming you back in the future.Best regards,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina
by A verified traveler from Madison
Posted 10 May 2024
This is a beautiful property convenient to the entire city.
Comment from Hotel Management
20 May 2024 by Marta Goterris – Experience Manager, Hotel Management
Dear James,Thank you for your kind words. We are delighted to hear that you found our property beautiful and conveniently located for exploring the entire city.We look forward to welcoming you back on your next visit.Best regards,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 2 Apr 2024 on Hotels
Amazing experience. Staff very friendly
Comment from Hotel Management
4 Apr 2024 by Marta Goterris – Experience Manager, Hotel Management
Dear Romina,Thank you for sharing your feedback with us. We are thrilled to hear that you had an amazing experience during your stay with us.It's wonderful to know that our staff's friendliness contributed positively to your time at our hotel and we are delighted that our team exceeded your expectations.We truly appreciate your kind words It would be our pleasure to welcome you back for another fantastic stay in the future.Warm regards,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina
by A verified traveler
Posted 24 Mar 2024
Fantastic location close to all the main sites. Staff incredibly helpful and friendly. Great selection in breakfast buffet. Large room comfortable bed - just a perfect stay
Comment from Hotel Management
25 Mar 2024 by Marta Goterris – Experience Manager, Hotel Management
Dear Susan,Thank you for sharing your positive feedback.We're thrilled to hear that you found our location fantastic, our staff incredibly helpful and friendly, and our breakfast buffet great. We're delighted that you enjoyed the comfort of your spacious room and bed. We look forward to welcoming you back for another perfect stay.Warm regards,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina
by A verified traveler
Posted 22 Feb 2024 on Hotels
by A verified traveler
Posted 6 Dec 2023
Excellent hotel for staying close into the city centre, being equidistant from two of the major city squares. Friendly staff and first class room service. This was our second stay at this hotel and we were as pleased with it this time as we were five years ago. We'll be staying again as the location would be hard to beat!
Comment from Hotel Management
7 Dec 2023 by Marta Goterris – Experience Manager, Hotel Management
Dear Michael,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had an excellent stay at our hotel and that you found our location to be convenient, being equidistant from two major city squares.It's truly heartwarming to know that you appreciated the friendliness of our staff and enjoyed our first-class room service. We take great pride in providing a comfortable and memorable experience for our guests, and it's fantastic to hear that we were able to exceed your expectations once again.We are honored that you chose to stay with us for the second time, and we look forward to welcoming you back for future visits. Our commitment to providing exceptional service and a prime location remains unwavering, and we are thrilled to be your preferred choice in accommodations.If there is anything specific you loved about your stay or any suggestions you might have, we would love to hear more. Your feedback is invaluable to us as we strive to continuously enhance the guest experience.Michael, thank you again for your kind words, and we can't wait to have the pleasure of hosting you again soon!Sincerely,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina
