Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Convenient location. Easy parking right next door to the hotel. Nice Napolitan pizza place right opposite the hotel. Walking distance to many attractions
by A verified traveler
Posted 12 Nov 2024
On the first morning, I was awakened early in the morning by terrible construction noise right next door. I requested to be moved and was moved to a different room, which was quieter a slightly bigger. However, both rooms had a very strong smell of mold in the bathroom and as in so many hotels in Spain, the bathroom had no exhaust fan or window! This mold smell affected me as I had said before arriving, that I am allergic to mold. The decor of the hotel is rather dull and depressing, painted in many shades of beige/grey and just makes you feel tired and lethargic. The lobby is painted in the same way and has very strange and limited seating for a hotel lobby, with guests trying to find somewhere to sit and to plug in their phones/laptops and it is very difficult. The lobby layout and seating definitely needs to be improve. The entire hotel is rather dark and gets very light natural light from outside, which also makes it rather depressing. Staff at reception were friendly and helpful.
by A verified traveler
Posted 12 Nov 2024
This is a great hotel, been there about 4 times and will return. Convenient for short stays if you are looking to be central in Valencia, staff is extremely helpful, price is fair, breakfast is very good, walking distance for all places of interest
by A verified traveler
Posted 9 Nov 2024
by A verified traveler from Bellevue
Posted 7 Nov 2024
Nice location
by A verified traveler
Posted 29 Oct 2024
Great location. Nice facilities. Very handy to old Valencia.
by A verified traveler
Posted 15 Sep 2024
Small rooms, not a great view, and the terrace had limited hours that it was open. Otherwise, staff was nice and rooms were clean
Comment from Hotel Management
18 Sep 2024 by General Manager
Hotel Vincci Lys 4*, Hotel Management
Dear Madam,We thank you for taking the time to provide us with your feedback.We are delighted that you found our staff pleasant and our rooms impeccably clean, reflecting our commitment to exceptional service and attention to detail.However, we understand that the size of the room and the view did not align with your preferences. Please note that we offer a variety of room sizes and views to cater to different guest needs, and we are always ready to assist in finding a room that best suits your requirements. Additionally, we acknowledge your comments regarding the terrace hours and strive to provide amenities that complement our guests' schedules. While the terrace hours are designed to accommodate various activities and rest periods for all guests, we will take your feedback into consideration for future improvements.We hope to have the opportunity to welcome you back on a future occasion.Best regards,General ManagerHotel Vincci Lys 4*
by A verified traveler
Posted 10 Sep 2024
Love this hotel. Super central. Rooms very spacious. Great amenities.
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 10 Sep 2024
