4/10 Poor
Colin, Applecross
Traveled with family
Dec 15, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The positives were:
A. This hotel is very well located,
B. The staff acted very quickly to tell the occupant of another room on the floor that there was no smoking even though they were smoking and then used an air freshener in the corridor to remove the smells.
C. The staff willingly put an air purifier in our room the next day to clear the smoke smells.
Unfortunately there were quite a few negatives that offset the positives:
1. No active ventilation for the bathroom which opened onto the main bed area so all smells and moisture went to the bed area,
2. The toilet was not bleached daily and smelled badly on arrival,
3. The floor was not vacuumed,
4. Our bed's top sheet went missing one day,
5. The shower floor towel on our second last day had a blood stain in one corner,
6. There were no tissues in the room,
7. There was no fridge (even a small bar fridge),
8. The a/c didn't work (we were told it would only blow warm air given the time of year which would too warm for us),
9. No security check when retrieving the room key from the front desk,
10. No smoke detectors in the room.
Colin
Stayed 4 nights in Dec 2024