Ratings based on 612 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
It was very clean and well maintained. It has lots of shopping and dining options very nearby. Also liked that the fridge was very large for a hotel room.
by A verified traveler
Posted 15 Dec 2024
I payed &143.00 for a night for the shower to barely have water coming out the shower. When I went and got someone from the office he checked it and did nothing about it. I had to take a cold shower so unhappy. I will never come back here
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 19 Nov 2024
Staff was friendly. And clean
by A verified traveler
Posted 26 Oct 2024
The place was very beat up and smelled like straight smoke. The smoke alarm was broken and the floor wasn’t clean. The sheets were dirty, too. The lock was broken and the gentleman had to come to open the door for us because the card key wouldn’t open the door.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Sorry for the unpleasant experience you had with us, Franklin! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
by A verified traveler
Posted 22 Oct 2024
Awful
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience caused to you, Eric! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
by A verified traveler
Posted 22 Oct 2024
The front desk ask for a $100 cash deposit on check-in (which is a scam, don’t pay it or you won’t get it back) and he said he was having problems with the clientele causing damages to the rooms. Lots of late night lingers in the parking lot.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Sincere apologies, Emmanouil! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
by A verified traveler
Posted 19 Oct 2024
Poor quality and beds were horrible
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Christopher! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you so much for taking the time to share your feedback with us. We truly appreciate it. We apologize for any inconvenience you may have experienced during your stay with us. Your concerns are important to us, and we assure you that we will do everything possible to address them. If you require any further assistance or have any additional feedback, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a disappointing experience with us. Please be assured that we value your feedback and take it seriously.
We apologize for any inconvenience you encountered during your stay. Our team is dedicated to providing the best possible service, and we regret that we fell short of your expectations.
If there's anything specific you would like to bring to our attention, please feel free to contact us at guestsupport.na@oyorooms.com. We would be more than happy to assist you further.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
