Ratings based on 999 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 18 Dec 2024
Ok, here's the deal. Expedia overbooked the hotel. I haven't received a refund yet. We had to stay in a different hotel. Expedia called the hotel twice, but they said they didn't have the authority, call back. When they did, they said the manager had already gone for the day. I do not understand why I had to pay without staying there. If they approve the refund, Id be happy to remove the bad rating.
by A verified traveler
Posted 11 Dec 2024
Was charged an extra 20 dollars for what I don’t know, and they didn’t have much for breakfast, usually there is a muffin or something, all they had was bagel, yogurt, waffle, coffee.
by A verified traveler from Lithia
Posted 1 Dec 2024
Professional and courteous staff.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Margaret, Hotel Management
Hi Alejandra,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Margaret, Hotel Management
Hi Clair,I know your time is valuable and I appreciate you taking the time to tell us about your stay,Provide the highest quality of service is our number one priority and I am glad that we were able to do so for you. It's always a heartwarming to receive great comments like yours and I will share this with our team as a way of celebrating the great service to strive to deliver.Once again thanks and hope to welcome you again.
by A verified traveler
Posted 14 Oct 2024
Property is in an isolated place at the end of a rough parking lot. Difficult to find after dark.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Margaret, Hotel Management
Hi Matthew,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
