Ratings based on 43 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Short Stay
Posted 22 Jun 2024 on HotelsEasy & simple check-in.
In fact hotel was very courteous in asking for check-in time.
Rooms are basic for solo travellers on business. Pillows are bit hard but manageable for 1night.
Comment from Hotel Management
26 Jun 2024 by General Manager, Hotel Management
Dear Mr. Abhishek, We're glad to hear that the check-in process was smooth and that you appreciated the courteous inquiry about your check-in time. Our goal is to ensure a seamless arrival experience for all our guests. We take note of your feedback regarding the rooms being basic for solo business travelers. Our aim is to provide comfortable and functional accommodations, and we will certainly consider your input as we continuously look to improve the guest experience. Concerning your comment about the pillows, we understand that sleep comfort is important, especially when you're traveling for business. We're sorry to hear that the pillows did not meet your personal preference. For future stays, please do not hesitate to let us know if something is not to your satisfaction. We have a variety of pillows available and would be more than happy to provide you with a different type to ensure a restful night's sleep. We value your feedback as it helps us to enhance our services. We hope to have the opportunity to welcome you back and provide a more comfortable stay next time you're in town for business. Malsingh KhangarotOperations Manager
by A verified traveler
Posted 18 Jun 2024
good property they have offered me free early check in
Comment from Hotel Management
21 Jun 2024 by Operations Manager, Hotel Management
Dear Mr. Manik, We're delighted to hear that you appreciated the complimentary early check-in at our property! It's great to know that this added convenience contributed positively to your experience with us. We strive to accommodate our guests' needs whenever possible and it's rewarding to see this effort recognized. If there's anything more we can do to make your stay even better, please feel free to let us know. We hope to welcome you back in the near future for another pleasant experience. Malsingh KhangarotOperations Manager
by A verified traveler
Posted 3 Jan 2022 on Hotels
Comment from Hotel Management
6 Jan 2022 by Sarang, Hotel Management
Warm greetings from all The team at Fern Residency, Vadodara. On behalf of The management of Fern Residency, Vadodara, I would like to thank you for staying with us. At Fern Residency Vadodara we strive to ensure that every guest is provided with The best possible service and attention. We are committed to making a difference every day, continually getting better to keep us The best. It was therefore very disappointing that you did not experience best possible service during your stay. As result of our shortcomings I have personally informed our team to resolve The same immediately in order to ensure that other guests do not experience a similar situation. There is no excuse for The annoyance caused to you and again I Am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fern Residency Vadodara. In The meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, operations manager
by A verified traveler
CENTRALLY LOCATED CLEAN HOTEL
Posted 22 Nov 2021 on HotelsCENTRALLY LOCATED, CLEAN HOTEL, WITH DECENT SIZE ROOMS. EXCELLENT SERVICE. FOOD WAS WELL ABOVE AVERAGE. ONLY ISSUE IS THAT IF YOU ARE A LIGHT SLEEPER THE PROXIMITY TO RLY STATION AND BUS STATION COULD TROUBLE YOUR SLEEP
Comment from Hotel Management
6 Jan 2022 by Sarang, Hotel Management
Namaste , Thank you for your positive response , hope to see you soon.
by A verified traveler
Posted 4 Jun 2021 on Hotels
Comment from Hotel Management
6 Jan 2022 by Sarang, Hotel Management
Namaste , Thank you for your positive response , hope to see you soon.
by A verified traveler
Posted 29 May 2021 on Hotels
Room was not cleaned - found wastage and broken glass pieces from bed... I doubt whether it was sanitised or not after seeing all these.
TV was not having subscription to routine entertainment channels.
Comment from Hotel Management
6 Jan 2022 by Sarang, Hotel Management
Warm greetings from all The team at Fern Residency, Vadodara. On behalf of The management of Fern Residency, Vadodara, I would like to thank you for staying with us. At Fern Residency Vadodara we strive to ensure that every guest is provided with The best possible service and attention. We are committed to making a difference every day, continually getting better to keep us The best. It was therefore very disappointing that you did not experience best possible service during your stay. As result of our shortcomings I have personally informed our team to resolve The same immediately in order to ensure that other guests do not experience a similar situation. There is no excuse for The annoyance caused to you and again I Am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fern Residency Vadodara. In The meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, operations manager
by A verified traveler
Posted 20 Nov 2019 on Hotels
Amazing!
Comment from Hotel Management
28 Dec 2019 by Sarang, Hotel Management
Thank you for your positive feedback , hope to see you back during your next visit to Vadodara
by A verified traveler
Great Hotel
Posted 21 May 2019 on HotelsGreat Stay. Great Value
Comment from Hotel Management
2 Jul 2019 by Fern Hotels and Resorts , Hotel Management
Namaste ,
Thank you for your positive response , hope to see you soon.
by A verified traveler
Posted 5 Mar 2019 on Hotels
Comment from Hotel Management
8 Mar 2019 by SARANG, Hotel Management
Warm greetings from all The team at Fern Residency, Vadodara. On behalf of The management of Fern Residency, Vadodara, I would like to thank you for staying with us. At Fern Residency Vadodara we strive to ensure that every guest is provided with The best possible service and attention. We are committed to making a difference every day, continually getting better to keep us The best. It was therefore very disappointing that you did not experience best possible service during your stay. As result of our shortcomings I have personally informed our team to resolve The same immediately in order to ensure that other guests do not experience a similar situation. There is no excuse for The annoyance caused to you and again I Am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fern Residency Vadodara. In The meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, operations manager
by A verified traveler
Very good quality price ratio!
Posted 12 Feb 2019 on HotelsEverything was fine. Nothing out of the ordinary but completely satisfactory at the same time. For this price actually a very good deal. Breakfast was good. Very positive is to mention that they gave several additional complimentary water bottles per day upon request. Wifi was a little slow.
Comment from Hotel Management
26 Feb 2019 by Sarang, Hotel Management
Namaste Sir , thanks for your positive feedback . We hope to see you next time.
