Ratings based on 16 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2022 on Hotels
My stay at 57 Waterberg was amazing. The food was better than some 5 star restaurants. Ephriam, our game driver, was the best. He made sure our drives were relaxing and enjoyable. I would also recommend a scheduling a massage with Witness.
Comment from Hotel Management
4 Jan 2022 by Rita Muller, Hotel Management
HI Darie,
Hope you are well :)
Thank you very much for your great feedback, the team really puts everything they have into the establishment and guest experience. I’m very happy to hear that you enjoyed your stay, we love getting positive feedback, it motivates us to do even better.
I will send your feedback to the staff 😊
Hope to see you soon :)
Regards
by A verified traveler
Good but room for improvement
Posted 15 Feb 2021 on HotelsWe went here for my boyfriend's birthday and the villa is just stunning, very secluded, in the middle of nature has a private heated pool. The pool area at the villa does need some umbrellas for shade as it was super hot and unusable. The meals were great, I was very happy that they catered for vegan options. I'm just not a fan of artichokes and leeks so didn't enjoy those as much but still grateful that they chef catered for my needs. The game drives were great, we had really great sightings in the two days we spent there, the snacks on the game drive could be improved for vegans though.
I was also quite disappointed that we couldn't get a couple's massages done even though I requested them more than 2 months in advance. They could have told me and I would have booked else where. When asked about it, staff were quite rude and unprofessional as the manager said there's nothing he can do as the other lady didn't come to work. As we walked away, I heard him tell the staff that he's not going to get another lady in just got one couple. I think that could have been handled professionally. Anyway, that kinda rubbed me the wrong way especially since I've been planning this for a while.
I was quite grateful for the complimentary birthday cake and the chef even made it vegan which I didn't request, really really appreciated that. Thank you chef!
Comment from Hotel Management
16 Feb 2021 by 57W, Hotel Management
Dear Cindy,
Thank you for taking the time to review us as we appreciate your valuable feedback.
Apologies for the inconvenience caused regarding your couple's massage and the unprofessional experience. This is certainly not the way we operate and will address your concerns; please accept our apology. I am, however, happy to report that we are looking at solutions going forward with the massages. Thank you for bringing this to our attention which is helping us to improve where needed.
Thank you for your support and we hope to welcome you again.
Best Regards,
The 57Waterberg Team
by A verified traveler
Posted 6 Nov 2020 on Hotels
Comment from Hotel Management
10 Nov 2020 by Rita, Hotel Management
Hi Michelle, Thank you for your response. Hope to welcome you back in the near future :)
by A verified traveler from Scotland
Posted 3 Apr 2020
We had such an incredible, memorable stay here. Perfect location for our first safari x
Comment from Hotel Management
6 Apr 2020 by Fifty Seven Waterberg, Hotel Management
Hi Rebecca,
Thank you for your response.
Hope to welcome you back in the near future :)
by A verified traveler
Perfect first safari experience!
Posted 29 Mar 2019 on HotelsMy girlfriend and I stayed for three nights at the end of March to finish off what had been an amazing trip to Cape Town. We literally do not have a single complaint, all food was amazing from breakfast, lunch and dinner with two different starter and main course chefs and a dessert chef providing exceptional 5star food. A birthday cake and song was kindly given as a surprise for my birthday, as embarrassed as I may have been 😳
General service could also not have been better with constant attention given to ensure a perfect stay.
The location is peaceful and provides a great view over the lodge’s watering hole which if lucky has some great game viewing, and the surrounding reserve. Our lodge “Zebra 1” was consistently spotless with comfy bedding, and all the amenities and more, and some occasional lion roars from outside to make it extra special.
Both guides we had: Josphat and Ifram (apologies if this is incorrectly spelt) were both exceptional at spotting and getting close viewing of the desired “Big Five” as well as some other beautiful wildlife and fauna. Both were incredibly interesting and gave a great insight into the animals and everything about the reserve.
The perfect place to top off an amazing 2 week stay in South Africa and
Comment from Hotel Management
3 Apr 2019 by 57W, Hotel Management
Dear Ryan, Thank you for taking the time to rate us. Thank you also for your multiple reviews, it is much appreciated. We thank you for choosing our establishment and hope to host you again soon. Best Regards, The 57W Team
by A verified traveler
Posted 10 Mar 2019 on Hotels
We had an amazing 2 nights at Waterberg. The accommodation and service was outstanding. The safari tours were great and we got up real close to lots of the animals. Thanks for a great stay!
Comment from Hotel Management
11 Mar 2019 by The 57W Team, Hotel Management
Dear Anonymous, Thank you for taking the time to rate us. We thank you for choosing our establishment and hope to host you again soon. Best Regards, The 57W Team
by A verified traveler
Posted 6 Mar 2019
Comment from Hotel Management
3 Apr 2019 by 57W, Hotel Management
Dear Anonymous, Thank you for taking the time to rate us. We thank you for choosing our establishment and hope to host you again soon. Best Regards, The 57W Team
by A verified traveler
Beautiful Boutique stay
Posted 28 Nov 2016 on HotelsFantastic, romantic stay in this exclusive Lodge. Game drives and service staff great! Food is well prepared and chef friendly but not enough variety and quantity.
by A verified traveler
waterberg 57 +++
Posted 25 Jan 2020 on Hotelsmooi verblijf, prachtige locatie, goed service, geweldig georganiseerde gamedrives en lekker eten. zorgeloos verblijf en intens genoten
Comment from Hotel Management
29 Jan 2020 by 57 Owner, Hotel Management
Thank you very much for the great feedback! Hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2019
Comment from Hotel Management
27 Nov 2019 by 57W, Hotel Management
Dear Anonymous, Thank you for taking the time to rate us. We thank you for choosing our establishment and hope to host you again soon. Thank you so much for your business! Best Regards, The 57W Team
