Ratings based on 1,592 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Food was excellent. However there was no dinner or lunch buffet. Lunch and dinner were both a la carte at the restaurants. The rooms are stunning, clean, and you get complimentary flip flops, slippers, and a cute beach bag. There’s also a jacuzzi tub on the balcony in most rooms which was great. They had a few good shows including a magician, a fire show, and a Micheal Jackson show. Lots of parties too and some events going on during the day. (Cooking and mixology classes, rum and cigar tasting). Property was beautiful. Very serene and lots of greenery. There are 4 chill pools that are very relaxing and a main party pool right off the beach. The beach was very clean too. There’s also a shopping complex a 5 min walk away. The restaurant and wait service was hit and miss. Very dependant on who you were waited on by. The waiter Manuel at chez rose and huzur was by far the best. Very attentive and quick and provided exceptional service. Overall would come again!
by A verified traveler from Bronx
Posted 21 Nov 2024
Excelente pw
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Red was great but my husband got salmonella poisoning from the food at the resort.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
I was not happy about the service
by A verified traveler
Posted 18 Nov 2024
While the staff was extremely pleasant and helpful, our expectations were off based on other reviews and YouTube videos.
Everywhere you went, there's always a staff member to help you. Having a translation app is helpful for a few instances, but not always needed. The grounds were well taken care of and adequate for the most part. Food choices were there, but the quality was lacking significantly.
My wife and I don’t usually eat fast food, but the Wendy's at the airport was more flavorful than anything that was provided at the resort. The food was very bland. The cleanliness of the room was ok for the most part. Yet if you are actively looking for the dirt as a neat freak, you will find it. The outdoor furniture, jacuzzi, and showerheads needed the most attention in regard to the cleanliness.
The one thing that I was not prepared for at all was the timeshare/membership presentation that they attempted. I did not want nor cared for any presentations on my vacation. This was an inconvenience with having the hard sell on vacation memberships and repeated "No's". The gift for sitting through the presentation also required you to make a purchase just to receive a 2 for 1 discount at the spa. I do not like my time to be wasted after I already purchased my vacation time.
Lastly, I've read reviews about this being a quiet place. This place is everything but quiet. There's always a party or event going on, so bring your noise canceling headphones (preferably over the ear).
by A verified traveler
Posted 18 Nov 2024
I had a great time from the beginning to the end… However, The restaurant ATL needs real Mexican options. Lucris Bellman. Mary Concierge, and George Front Desk top tier…..
