Ratings based on 1,496 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Staff are amazing
They go above and beyond
by A verified traveler
Posted 22 Nov 2024
I loved everything about the resort. I would definitely stay here again.
Comment from Hotel Management
22 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At The Excellence Collection, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 22 Nov 2024
Was disappointed in the reduction of services from our visit last year. We went back because we had such great service and options and the property is obviously cut back
Comment from Hotel Management
22 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing once again Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very sorry to read that we did not fully meet your expectations as we did with your previous experiences, and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to. We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 20 Nov 2024
The staff is unmatched, second time visiting and it definitely did not disappoint
10/10
Comment from Hotel Management
20 Nov 2024 by The Excellence Collection, Hotel Management
First of all, allow us to thank you for choosing Finest Punta Cana once again for your Caribbean holidays. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We know they will be pleased to receive your compliments, thanks for sharing. We look forward to welcoming you back. Greetings from The Excellence Collection.
by A verified traveler from Staten Island
Posted 14 Nov 2024
Food is horrible. Everything else excellent.
Comment from Hotel Management
15 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Nov 2024
I loved the beautiful view and the staff was super nice and welcoming
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At The Excellence Collection, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler from Newark
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for making Finest Punta Cana your choice for a Caribbean holiday! Your review means a lot to us, and we are excited to have the opportunity to host you again for another incredible stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by The Excellence Collection, Hotel Management
Allow us to thank you for your positive review of Finest Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
