Ratings based on 1,166 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Severn
Posted 26 Nov 2024
This is a beautiful property- one of the best ones we have stayed in.
The best things:
- great water park/lazy river (minus one big slide that’s closed because “it’s too fast”???)
-amazing nightly shows. We saw the rock show with incredible singers, a really fun fire/acrobatic show, and a circus show which was very impressive. Some of the best resort shows we have seen!
- super friendly staff, and beautifully kept grounds and buildings. Rooms and bathrooms were always clean and lovely.
- booking with Expedia gets u “preferred” access. A butler (whom we barely used but he was very nice and helpful), access to separate quieter dining if we wanted, a nice beach bag, and access to a private preferred pool that was lovely but we couldn’t use bc it was adults only and we had our son with us
- speciality restaurants were very good. Hibachi/japanese is the only one that requires a reservation, and it was our fav. We also liked the steakhouse and the Mediterranean food (although only those at our table who got the shish kabob loved the med food. The beef dish wasnt good at all)
The decent:
- the buffet food was only ok. Plenty of options but the meat and potato dishes were almost always dry and flavorless. I loved breakfast, but lunch and dinner were only ok- but that’s where the speciality restaurants came in handy!
- the fact that preferred status was limited to families
- we had access to the Breathless resort next door- but it was also adults only.
Comment from Hotel Management
26 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Jamie,Please allow us to personally thank you for your kind words about our resort and for sharing them here.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Sincerely,
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Alexis,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
by A verified traveler
Posted 23 Nov 2024
Dreams Onyx was a fun spot to stay, the cleaning staff, bartenders, and wait staff were very kind and approachable. I thought for an all inclusive the food ranged from okay to pretty good, not incredible. The pools and beach are really nice and there is an activity every night, some higher quality than others. Our room was very clean and the resort grounds were very well kept. Overall, for an all inclusive vacation this was worth the money and we would come back. Thanks to the Dreams Onyx team for a fun week, especially Sterling at the pool!
Comment from Hotel Management
26 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Mark,Thank you for giving us the opportunity to host you and for your review. We are glad that overall, you enjoyed our facilities, entertainment and the friendly service from our Team. The feedback from our guests allows us to deliver a better service, and we will have into account your remarks, especially regarding our food offer. Hopefully, we may welcome you back to deliver a totally Excelente vacation.Always at your service,
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Mirela,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Vanessa Simoes,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,
by A verified traveler
Posted 19 Nov 2024
Great fun
Comment from Hotel Management
20 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Matthew,Thank you for staying with us and for your lovely review. We love to know that you had an amazing time, and that we could exceed your expectations. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our facilities, food and our friendly service.We look forward to welcoming you back anytime.Sunny regards,
by A verified traveler from easton
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Taurean,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
by A verified traveler
Posted 17 Nov 2024
Was my second time at this resort for a wedding! Resort is nice, some staff are exceptionally nice and helpful and others are rude. We had a butler and I don’t know if it was who we had or how it works, but after the first day outside of text messaging he was not attentive to us at all, total waste of money. We upgraded for private pool and adult only pool, premium liquor. Lots of food options and you can utilize dreams next door. The drink options with upgrade were no different, grey goose, Don Julio, Hennessy was still not an option and had to be brought by the bottle. Traveled with a group and had fun, but would not return to this resort voluntarily if I visit DR again.
Comment from Hotel Management
18 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Myesha,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,
by A verified traveler
Posted 14 Nov 2024
Restaurant food subpar at best. Bad steaks, horrible Mexican food, hibachi staff n show was better than food. Had no representation of Real Dominican food. Get rid of the Mexican restaurant and add a DR one after all we are going to DR. The cave water slide needs to be resurfaced it left scratch down my back. Also all the hallways have super slick tiles and are always wet. Water leaked cracks from shower to sleep area and she ended up slipping and falling. Out door tub had no hot water. Overall highly unlikely to return but the kind hearted hard working staff saved this resort from being 1 star.
Comment from Hotel Management
14 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Veronica,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,
by A verified traveler
Posted 14 Nov 2024
Our VIP personal concierge Javier, was such a great personal concierge everything we need he was already on top of it from the time we got there until the time we left he even checked and made sure we made it home safe. The entire staff was awesome. Ivette and enolo was also great people. Because of them we will be visiting again very soon. Thanks to Javier for everything
Comment from Hotel Management
14 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Darrin,We owe you our gratitude for making Dreams Onyx Resort & Spa the destination of your trip. We’re thrilled to know that you had a wonderful stay with us have really enjoyed your stay and that the staff has provided you with wonderful service, specially Javier.We aim to provide excellent service to our guests, we will certainly share your kind comments with our colleagues.Regards,
