Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Very helpful staff
Comment from Hotel Management
15 Dec 2024 by Emily - Reception, Hotel Management
Dear Liam, Thank you for taking the time to share your experience at NH Utrecht! To receive such a high rating is truly amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliments of your rating will be shared with the team and thank you for you kind words about our staff. We hope to welcome you back in the nearby future! Kind regards, Emily Reception NH Utrecht
by A verified traveler
Posted 29 Nov 2024
2 minute walk from main railway station - and then into city centre. Very clean, quiet, ticks all boxes
Comment from Hotel Management
1 Dec 2024 by Emily - reception, Hotel Management
Dear Stuart, Thank you for sharing your experience at NH Utrecht with us on this website. I would like to thank you for your kind words about the quietness and cleanliness in the hotel. I will certainly share your compliments with our team! We would be delighted to welcome you again in the nearby future. Kind regards, Emily - Reception NH Utrecht
by A verified traveler
Posted 18 Nov 2024
Nice hotel
Comment from Hotel Management
21 Nov 2024 by Yoeri Schnabel, Hotel Management
Dear Mishenu,What a wonderful rating! Thank you very much for taking the time to rate NH Utrecht on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,
by A verified traveler
Posted 9 Oct 2024
We really enjoyed our stay. The breakfast buffet had lots of delicious options, check-in was quick, luggage storage felt very safe, our rooms were well-appointed and the floors were quiet. The only negative would be the torn pleather headboards on the bed. Looks like a cat got a hold of them. For such a nice looking hotel, they should be tended to.
Comment from Hotel Management
10 Oct 2024 by Emily - Reception, Hotel Management
Dear Kelly,Thank you for sharing your experience at NH Utrecht with us on this website.I am pleased to read that you have enjoyed the luggage service and rooms. Furthermore, I would like to thank you for your kind words about the breakfast. I will certainly share your compliments with our team!We apologize for the inconvenience caused with the headboards, this is indeed not up to our usual standards for them to look like that.We would be delighted to welcome you again in the nearby future. Kind regards,EmilyReception NH Utrecht
by A verified traveler
Posted 9 Oct 2024
Stayed here many times and always enjoyable. The only complaint this year was the mattresses. Very hard and uncomfortable. Didn’t sleep very well unfortunately.
Comment from Hotel Management
10 Oct 2024 by Emily - Reception, Hotel Management
Dear Ruth, Thank you for sharing your experience on this website. We apologize for any inconvenience you experienced with the mattresses of the bed and not being able to have a good nights rest. I assure you that I have shared your comments with the correct departments. They will discuss next steps to see how they can prevent this in the future. Nevertheless, we are very grateful to hear that you have stayed with us many times and have had good experienced in the past, we will be sure to share your comments with the team! If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. With kind regards,EmilyReception NH Utrecht
by A verified traveler
Posted 13 Sep 2024
Great hotel! I can’t say it’s located in the best or the most happening area of Utrecht but everything else was fantastic.
by A verified traveler
Perfect
Posted 1 Sep 2024 on HotelsHeel fijn verblijf. We waren ‘gast van de dag’ dus kregen een grotere kamer en ontbijt. Ontbijt was heel erg goed. Een buffet met heel veel opties. Het hotel is schoon en nieuw en kasten maar service was perfect
Comment from Hotel Management
6 Sep 2024 by Yoeri Schnabel, Hotel Management
Beste EvelieneAllereerst bedankt voor uw geweldige review!Het was een genoegen om te lezen hoeveel u heeft genoten van uw verblijf en ont ontbijt dat NH Utrecht te bieden heeft. We zijn verheugd om te lezen dat we u de buitengewone ervaring hebben kunnen bieden waar we naar streven!Het zou een eer zijn u binnenkort weer te mogen verwelkomen.Met vriendelijke groet,Yoeri SchnabelDuty Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Team NH Utrecht, Hotel Management
Dear Abby,Thank you for leaving such a positive review on this website! We are looking forward to welcome you back in the future. Kind regards,Dionne - Front officeTeam NH Utrecht
by A verified traveler
Posted 19 Aug 2024 on Hotels
Clean modern place love the shampoo , conditioner & body wash
Comment from Hotel Management
22 Aug 2024 by Emily, Hotel Management
Dear Zhaosu,Thank you for sharing your experience at NH Utrecht with us on this website.I am pleased to read that you have enjoyed the shampoo, conditioner and body wash. Furthermore, I would like to thank you for your kind words about the cleanliness. I will certainly share your compliments with our team!We would be delighted to welcome you again in the nearby future. Kind regards,EmilyReception NH Utrecht
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Team NH Utrecht, Hotel Management
Dear Abby,Thank you for leaving such a positive review on this website! We are looking forward to welcome you back in the future. Kind regards,Dionne - Front officeTeam NH Utrecht
