Ratings based on 458 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
The staff was extremely friendly. However there seemed to be a great deal of confusion when it came to how much to actually charge me for tourist tax, parking, and service fees…which was a little annoying. Also we ordered food from the red to our room. The staff said that they could, and would bring it to our room. When the order was ready they called for us to go and get it. Also refused to give us utensils to eat with…
Comment from Hotel Management
24 Dec 2024 by Team ibis Utrecht, Hotel Management
Dear Hannah, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that your interaction with our staff was extremely friendly, which is a testament to our commitment to service excellence.However, we regret to hear about the confusion regarding the charges for tourist tax, parking, and service fees. We strive to ensure transparent and accurate billing and apologize for any inconvenience this may have caused you. Additionally, we are sorry to hear about the misunderstanding with your food order and the lack of utensils provided. Please accept our apologies for these service oversights.Nonetheless, we are encouraged by your positive comments about the cleanliness of our rooms and the overall condition of our hotel. Our team works diligently to maintain high standards and provide a welcoming environment for our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Team ibis Utrecht
by A verified traveler
Posted 14 Dec 2024
Good
Comment from Hotel Management
16 Dec 2024 by Team ibis Utrecht, Hotel Management
Dear Cenk, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon!Best regards,Team ibis Utrecht
by A verified traveler
Posted 29 Nov 2024
You cant go wrong with IBIS! We have stayed in them around the world and you cant beat the price, fabulous & professional staff, clean facilities, and very efficiently laid out rooms. Highly recommend staying here in Utrecht, quiet area, easy to get around with public transportation, and wish we had been more aware that there was hotel bikes! Missed opportunity on our part.
Comment from Hotel Management
2 Dec 2024 by Team ibis Utrecht, Hotel Management
Dear Rosanna, We would like to thank you for this review about your recent experience in our hotel.We are truly humbled by your generous comments and happy to hear your stay was up to your expectations.We are delighted that you found value in our competitive pricing and enjoyed the professionalism and friendliness of our staff. Our commitment to cleanliness and efficiency is a top priority, so it's rewarding to know these aspects contributed positively to your stay. It's great that the serenity of our area provided a peaceful backdrop for your visit, and the convenience of nearby public transportation made your exploration of Utrecht easier. Although you did not get to use our rental bikes, we hope on your next visit, you will have the opportunity to experience the city like a true local.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Team ibis Utrecht
by A verified traveler
Good size room, great checkin.
Posted 23 Oct 2024 on HotelsWall was dirty, right beside my bed. It’s a visible stain that should have been easy to wipe down.
Other than that, it was good enuf. We were given a kettle with choice of tea, but no coffee which was unusual.
Comment from Hotel Management
25 Oct 2024 by Team ibis Utrecht, Hotel Management
Dear Mary, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you found the room size to your liking and that the check-in process met your expectations.However, we regret that the cleanliness of the wall in your room fell short of our high standards. Our team is dedicated to maintaining impeccable cleanliness and comfort in every guest room, and the condition you described is certainly not up to our usual standards. We would also like to apologize for the absence of coffee with the provided kettle and selection of teas, as we strive to offer a complete in-room amenity experience.Nonetheless, it is great to hear that your stay was overall satisfactory and we hope that the positive aspects of your visit outweighed the inconvenience.The entire team really hope we can welcome you back on a future occasion!Kindest regards,Team ibis Utrecht
by A verified traveler
Posted 22 Oct 2024 on Hotels
Comment from Hotel Management
25 Oct 2024 by Team ibis Utrecht, Hotel Management
Beste Zac,Bedankt voor uw beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Team ibis Utrecht
by A verified traveler
Posted 18 Oct 2024
Good hotel not far from tram stop. Free parking.
Comment from Hotel Management
21 Oct 2024 by Team ibis Utrecht, Hotel Management
Dear Stephen, Thank you very much for this kind review of your recent stay.We are delighted that you appreciated our convenient location, the cleanliness of our rooms, and the complimentary parking facilities. It is rewarding to know that our efforts to provide top-notch service are recognized and valued by our guests.We look forward to seeing you again soon.Best regards,Team ibis Utrecht
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Team ibis Utrecht, Hotel Management
Beste Louise,Hartelijk dank voor uw beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Groetjes!Team ibis Utrecht
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Team ibis Utrecht, Hotel Management
Dear Crystal, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Team ibis Utrecht
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Team ibis Utrecht, Hotel Management
Beste Donald,Vriendelijk bedankt dat u de tijd heeft genomen een review te plaatsen.We schrikken ervan dat u ons personeel als minpunt opgeeft. Graag hadden we gehoord wat er precies is gebeurd zodat we dit intern kunnen bespreken en onze service kunnen verbeteren. We hopen dat u toch heeft genoten van een goede nachtrust.Graag verwelkomen we u in de toekomst nogmaals voor een nieuwe kans.Met vriendelijke groet,Team ibis Utrecht
by A verified traveler
Posted 26 Aug 2024
I did enjoy the nice and comfortable stay, staff were kind and understanding, only issue was the fact that they had no iron or refrigerator or microwave. Overall Pretty good, tram about 4 min away from the hotel where it takes you to Nova Winkelcentrum/Utrecht Centraal.
Comment from Hotel Management
30 Aug 2024 by Team ibis Utrecht, Hotel Management
Dear Dani, Thank you for taking the time to share your review.We are delighted that you found our staff kind and our service up to your satisfaction. It is pleasing to know that the comfort of your stay was to your liking, and that our efforts to maintain cleanliness and hotel conditions were recognized.However, we understand your concerns regarding the absence of an iron, refrigerator, and microwave in your room. Please note that while we do not offer these amenities in the rooms, we provide ironing facilities upon request. For future stays, do not hesitate to contact our front desk for assistance with any such needs. Moreover, we are always looking to enhance our guest experience and will take your feedback into consideration.Finally, we are glad that you appreciated the proximity of the tram for easy access to Utrecht Centraal and Nova Winkelcentrum. Our location is indeed a highlight for many of our guests, offering both convenience and the opportunity to explore the beautiful city of Utrecht.We hope we will have the opportunity to see you again in the future. Best regards,Team ibis Utrecht
