Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
For all of our European tour, for all countries, (4 countries, 3 weeks) Mitland was the clear winner. Flawless in all aspects.
by A verified traveler
Posted 30 Jun 2024 on Hotels
Great friendly staff and a great location.
They also rent bikes which is awesome.
Comment from Hotel Management
1 Jul 2024 by Hotel management, Hotel Management
Best James,Thank you for leaving a review! How good to hear that you liked our location and staff and were able to make use of our rental bikes. We hope you had a great time in Utrecht!Kind regards, Hotel management
by A verified traveler
Posted 28 Jun 2024 on Ebookers
Extra charge for an iron which should be a standard room facility, exorbitant cost for tap water of €7, very expensive and limited food and a general feeling of squeezing every cent form the customer. Poor experience overall ! Hotel is tired and dated in need of a refurb.
Comment from Hotel Management
28 Jun 2024 by Hotel Manager, Hotel Management
Dear Mrs Walsh,Thank you for your feedback, I apologize if your guest did not have a good experience. Unfortunately we cannot find any charges for iron, water or else in the receipt. In reference to this bad experience, I have just sent you an e-mail to apologize for the inconvenience as well as to find out more about the claimed charges so that we may improve our services. Thank you for your feedback and we are working on this. Regards, Remko Engelman,
by A verified traveler
Posted 12 Jun 2024
Excellent stay! Very comfortable. Especially enjoyed the shower with very good water pressure and the clean bed. Nice place to rest in after a hectic day.
Comment from Hotel Management
17 Jun 2024 by Hotel management, Hotel Management
Best Nandini,Thank you for your review! Great to here that you liked the room and especially the shower. Maybe we may welcome you again in the future.Kind regards,Hotel management
by A verified traveler
Posted 6 Jun 2024
Nice place…great food
by A verified traveler from East Horsley
Posted 21 Mar 2024
The property was clean and the staff were attentive and friendly.
My partner was doing a course at the University, so the location was good for that. The Uni was only15 minutes drive away.
What we didn't like about our stay was that there's nothing around the hotel. There's a park and a canal and busy road system. That's it.
The town centre is 20 to 30 minutes walk away, which we did walk, there and back every day for dinner, because the hotel restaurant's menu is a bit limited. We did eat there once, which was okay, but we didn't want to it again.
We also didn't like the building. It looks like an office block. Our room was quite large, but also quite basic. All painted white, so quite bleak. Not warm and cosy at all. And that was an upgraded room, which basically meant we were overlooking the canal, rather than the car park.
My partner was at her course on the day we left, so I asked if I could have a late check out, which they said I could, for a charge of 42 Euros. I've never been charged for a late check out before.
The town of Utrecht is a great place. Plenty of bars and restaurant's to choose from and very historic. We did a walking tour one evening, which we enjoyed.
We just wished, we stayed in the town centre and not on the outskirts.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear William,Sorry to hear that our facilities didn't meet your expectations. As we continue to improve our hotel and services, we will take your comments into consideration for upcoming improvements. We are happy to hear that you have enjoyed the city. We hope we will be able to welcome you again sometime in the future. With kind regards,Remko Engelman
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Brando,It is very unfortunate to hear that your stay wasn't a full score. Therefore we would love to hear more to improve our services to you. It would be great to hear more if you can contact us at info@ mitland.nl at your convenience. With kind regards,Remko Engelman
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 3 Mar 2024 on Hotels
Great hotel and amazing staff that go above and beyond.
Absolutely phenomenal customer service!
Very peaceful and relaxing atmosphere.
by A verified traveler
Posted 17 Jan 2024
Would definitely stay there again
