10/10 Excellent
Pearlyn
Traveled with partner
Dec 10, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best stay of our Netherlands trip. We were upgraded to the suite and had the most amazing experience.
The reception is not manned at all hours but check in and out were simple as the hotel communicated to us the hours clearly. We had the ground floor suite and windows overlooked the path outside so we could enjoy the authentic experience of Dutch living! But not to worry, there were shutters to close the windows if you don’t want people looking in.
The hotel itself is located in a beautiful mansion near the church, once used as a city palace. Its location is perfect and you are surrounded by lovely restaurants and walking distance to everything happening in Utrecht.
The hotel staff were lovely and friendly, and the hotel provided all amenities (shampoo, body wash, towels, hair dryer, hand lotion). The only issue we had was the unexpected lack of hot water in the shower after 11.30pm on our first night. Our floor heater also seemed to have shut off. We sent off a message to the hotel, and the reception staff informed us the next day that the lack of hot water late at night was due to energy redirected to heating. Hot water resumed again in the morning when we woke up, and we took note to shower earlier. But it was a Cinderella moment especially as we liked coming back late at night.
Nonetheless, if we come back to Utrecht, I would book this hotel again in a heartbeat.
