Ratings based on 399 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Comment from Hotel Management
19 Jan 2025 by Mariann, Hotel Management
Jane,Thank you for the 4 stars. We hope you stay with us again.
by A verified traveler
Posted 12 Jan 2025
Babes restaurant across the road was a great spot
Comment from Hotel Management
19 Jan 2025 by Mariann, Hotel Management
Matthew,Thank you for staying with us. We hope to see you again soon. We agree that Babes is a great spot!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Alyssa, Hotel Management
Thank you for taking the time out of your day to respond to our guest survey. We enjoyed having you stay with us here at the Fairfield Inn in Utica and look forward to seeing you again in the future.
by A verified traveler
Posted 29 Oct 2024
Well kept. Good breakfast options.
Comment from Hotel Management
29 Oct 2024 by Mariann , Hotel Management
Good morning Mark!Thank you for taking the time to complete the guest survey. We are happy you enjoyed your stay with us and the breakfast options. We hope to see you again soon.
by A verified traveler
Posted 17 Oct 2024
Easy and no hassle stay. Best place in the area. Starbucks 1 minute walk is great! Breakfast was good.
Comment from Hotel Management
17 Oct 2024 by Mariann, Hotel Management
Hello James!Thank you so for taking the time to complete the guest survey.We are happy you enjoyed your stay with us.We hope to see you again soon.
by A verified traveler
Posted 3 Oct 2024 on Travelocity
Comment from Hotel Management
3 Oct 2024 by Mariann , Hotel Management
Hi Stephanie!Thank you for taking time to complete this survey and for the 4 stars.We hope to see you again.
by A verified traveler
Posted 19 Sep 2024
Good breakfast.
Comment from Hotel Management
3 Oct 2024 by Mariann, Hotel Management
Good morning Cameron!Thank you for the 4 stars and for choosing Fairfield Inn for your stay. We are happy you enjoyed the breakfast. We hope to see you again soon.
by A verified traveler
Posted 17 Sep 2024
We totally enjoyed our stay, especially Courtney, the greeter at check in. She was so pleasant and helpful.
Comment from Hotel Management
3 Oct 2024 by Mariann, Hotel Management
Good morning Jill!Thank you for the 5 stars! We are happy you enjoyed your stay with us. Cortney is definitely a great asset to our team!We hope to see you again soon.
by A verified traveler
Posted 1 Sep 2024 on Hotels
I was overcharged & NO ONE is trying to get this sorted out. They had me listed for the wrong days! Ugh, what a mess. The lack of communication is why I would never stay here again...if you stay here be careful
Comment from Hotel Management
3 Sep 2024 by Cortney, Hotel Management
Dear Christine we are truly sorry that you feel your issue was not resolved. We have closed this case. There were two reservations made by third party booking for two different days with two different room types. You had two different reservations. Hopefully you can resolve this with the booking agencies you used.
by A verified traveler
Posted 30 Aug 2024
Bed was very comfortable and room was very clean
Comment from Hotel Management
30 Aug 2024 by Mariann , Hotel Management
Hi Tammy!Thank you for the 5 stars! We appreciate your business! We hope to see you again soon!
