Ratings based on 395 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Alyssa, Hotel Management
Thank you for taking the time out of your day to respond to our guest survey. We enjoyed having you stay with us here at the Fairfield Inn in Utica and look forward to seeing you again in the future.
by A verified traveler
Posted 29 Oct 2024
Well kept. Good breakfast options.
Comment from Hotel Management
29 Oct 2024 by Mariann , Hotel Management
Good morning Mark!Thank you for taking the time to complete the guest survey. We are happy you enjoyed your stay with us and the breakfast options. We hope to see you again soon.
by A verified traveler
Posted 17 Oct 2024
Easy and no hassle stay. Best place in the area. Starbucks 1 minute walk is great! Breakfast was good.
Comment from Hotel Management
17 Oct 2024 by Mariann, Hotel Management
Hello James!Thank you so for taking the time to complete the guest survey.We are happy you enjoyed your stay with us.We hope to see you again soon.
by A verified traveler
Posted 19 Sep 2024
Good breakfast.
Comment from Hotel Management
3 Oct 2024 by Mariann, Hotel Management
Good morning Cameron!Thank you for the 4 stars and for choosing Fairfield Inn for your stay. We are happy you enjoyed the breakfast. We hope to see you again soon.
by A verified traveler
Posted 17 Sep 2024
We totally enjoyed our stay, especially Courtney, the greeter at check in. She was so pleasant and helpful.
Comment from Hotel Management
3 Oct 2024 by Mariann, Hotel Management
Good morning Jill!Thank you for the 5 stars! We are happy you enjoyed your stay with us. Cortney is definitely a great asset to our team!We hope to see you again soon.
by A verified traveler
Posted 30 Aug 2024
Bed was very comfortable and room was very clean
Comment from Hotel Management
30 Aug 2024 by Mariann , Hotel Management
Hi Tammy!Thank you for the 5 stars! We appreciate your business! We hope to see you again soon!
by A verified traveler
Posted 27 Aug 2024
Very happy, thank you!
Comment from Hotel Management
27 Aug 2024 by Mariann , Hotel Management
Good Morning Beatriz,Thank you for the 5 stars! We are happy that you enjoyed your stay.Thank you for choosing Fairfield Inn and Suites. We hope to see you again!
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Mariann , Hotel Management
Dear Steve,Thank you for taking the time out of your day to complete this survey. We are happy that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 12 Aug 2024
I’ve stayed there before and have enjoyed both times
Comment from Hotel Management
13 Aug 2024 by Cortney , Hotel Management
Thank you very much for your feedback and answering our review. Thank you for the 5 star rating. We look forward to your next visit with us.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Mariann, Hotel Management
Dear Aubrey,Thank you for choosing Fairfield Inn and Suites. You stated your stay was terrible and left a 2 star review with no explanation. I would like to know what made your stay so terrible. If you could call the hotel at your earliest convivence to speak with management that would be great!
