Ratings based on 248 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Barely any other people there and they didn’t have the room I reserved. Front desk staff was sitting playing on their phone and looked bothered by me trying to check in. People yelling in the hallways at all hours of the night was disrespectful. Will not be staying there again.
by A verified traveler
Posted 6 Sep 2024
nothing special.Very dirty.Easy to get to.
by A verified traveler
Posted 6 Sep 2024
The room rental was fair and support was provide when request. Excellent ice machine!
by A verified traveler
Posted 3 Sep 2024
The room was dirty. The first room they gave me had a window wide open that wouldn’t close. The guy at the desk changed my room. In this room the tv didn’t work. After many tries he was able to turn it on. The tub didn’t hold water. Coffee maker had used pod in it. Tables hadn’t been dusted. Absolutely awful hotel.
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
We’re truly sorry to hear about your experience and the issues you encountered with the room. This is certainly not the standard we aim to provide.We apologize for the problems with the window, TV, tub, coffee maker, and overall cleanliness. We appreciate you bringing these issues to our attention, and we will address them with our maintenance and housekeeping teams immediately.Your feedback is crucial for us to improve, and we are committed to making the necessary changes to ensure a better experience for our guests. Please contact us directly so we can discuss your stay further and work towards a resolution.Thank you for your patience, and we hope to have the opportunity to provide a more satisfactory experience in the future.
by A verified traveler
Posted 23 Aug 2024
Tried to charge me again for the stay, when I inquired about having paid through Expedia and showing him the reservation, he conveniently found it and no longer required payment. The hotel room was disgusting, the floor was not swept the bedding was dirty, the blanket had cigarette burns and it smelled really bad. If I did not have small children with me I would have skipped the stay and kept driving.
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
We are very sorry to hear about your experience and the multiple issues you encountered. We sincerely apologize for the confusion with the payment and for the condition of the room. Cleanliness and guest satisfaction are our top priorities, and it’s clear we fell short in this instance.We will investigate the issues with the room, including the cleanliness and the state of the bedding, and take immediate steps to address them. Your feedback is important in helping us improve our services and avoid similar situations in the future.Please contact us directly so we can discuss this further and work towards a resolution. We deeply regret the inconvenience caused and hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 21 Aug 2024
It looks like that place hasn’t been cleaned in years, inside and out. It was absolutely disgusting.
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
We are very sorry to hear about your experience and the condition of the property. This is not the standard we strive to uphold, and we take cleanliness issues very seriously.We will conduct a thorough review and address the concerns about both the interior and exterior of the property immediately. Your feedback is crucial in helping us improve and maintain the quality of our facility.Please contact us directly so we can discuss this further and work towards making things right. We sincerely apologize for the inconvenience and discomfort you faced.
by A verified traveler
Posted 20 Aug 2024
Lots of dust on headboard, floor not swept.
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
Thank you for your feedback. We’re sorry to hear about the dust on the headboard and the unclean floor. Cleanliness is a top priority for us, and it’s clear we fell short in this instance.We will address these issues with our housekeeping team to ensure that such oversights are corrected promptly. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
Thank you so much for the fantastic rating and kind words! We’re thrilled to hear that you had a great experience with us. It’s our goal to provide excellent service and a comfortable stay, and we’re glad to know we achieved that for you.We look forward to welcoming you back and hope to continue exceeding your expectations!
by A verified traveler
Posted 11 Aug 2024
Room was dirty outside grounds was dirty. Waited 20 minutes for ataff at front desk to check in
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
We’re very sorry to hear about your experience and the issues you encountered with cleanliness and wait times. This is not the standard we aim to uphold, and we appreciate you bringing these matters to our attention.We will immediately address the concerns regarding the room and the outside grounds with our cleaning and maintenance teams. Additionally, we will review our front desk procedures to ensure a more efficient check-in process.Your feedback is crucial for us to improve, and we apologize for the inconvenience you faced. Please feel free to contact us directly .if you’d like to discuss this further.
by A verified traveler
Posted 4 Aug 2024
Rooms were clean. Location was convenient. Furniture had some stains on it but otherwise a good place to stay for the money. Beds were comfortable.
Comment from Hotel Management
3 Sep 2024 by management , Hotel Management
Thank you for taking the time to leave a review! We’re pleased to hear that you found the rooms clean, the location convenient, and the beds comfortable. We also appreciate your feedback about the furniture stains.We’re committed to maintaining high standards for our guests, and we will address the issue with the furniture to ensure it meets our quality expectations. Your input helps us improve, and we’re grateful for your understanding.We look forward to welcoming you back and providing an even better experience on your next stay!
