Ratings based on 59 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Didn't really stay there
Posted 27 Sep 2020 on HotelsBooked this hotel for a couple of nights to participate in the local half marathon, but the hotel transferred our reservation to the Clarion Congress hotel, which is actually quite good. The problem was that I wasn't told that the reservation was transferred, so we arrived late night trying to check in at the Comfort Hotel, only to find that the hotel was all dark and closed, with just a note on the main door saying that all reservations had been transferred to the Clarion. It was a bit of a scare actually, but once we contacted the Clarion, they gave us directions and helped us with our check-in, everything got better after that. Can't say much about the Comfort hotel really, only that we had a bad check-in experience.
by A verified traveler
Fine for one night stay
Posted 29 Oct 2019 on HotelsStayed here for one night during a recent work trip. Was an ok hotel, nothing special but you don't expect anything to special from the Comfort Hotel brand. The hotel itself is a large building and is clearly an older style building. Reception and hotel interior are dated but its kept clean. Rooms again are dated but comfortable bed and clean interior, combined with a cheap price nothing to complain about. One lift is currently being renovated so I would imagine it could be a bit of a wait to use it at peak times. There is free parking which is a little odd to get to, not sure if we found it or not but ended up parking at rear of hotel, no height restrictions if you go from the back road. Stay came with free breakfast which was pretty horrible to be honest and we left it.
Its an ok hotel if passing through the area and you need somewhere to stay for just one night. Certainly not one for a holiday stay.
by A verified traveler
Posted 5 Nov 2018 on Orbitz
Comment from Hotel Management
1 Dec 2018 by Veronika Harmachová, Front Office Manager, Hotel Management
Dobrý den,
velice Vám děkujeme za hodnocení našeho Comfort Hotelu Ústí nad Labem City***.
Doufáme, že náš znovu poctíte Vaší návštěvou.
S přáním příjemného dne,
Veronika Harmachová
by A verified traveler
Posted 30 Sep 2018 on Hotels
Nice hotel with friendly staff, room was nice good night's sleep, made me a take out breakfast as was leaving early, only 15mins walk from train station,
Comment from Hotel Management
25 Oct 2018 by Veronika Harmachová, Front Office Manager, Hotel Management
Dear guest,
thank you very much for taking the time to write your personal review of your stay in our hotel. I am very pleased you enjoyed your stay and we will be very happy to welcome you again in the future.
Best regards,
Veronika Harmachová
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted 3 May 2018I was on a sport International event and I chose this hotel according to the Championship organizer. It was good in general.
Thanks
Recommended
for Everyoneby A verified traveler
Posted 17 Aug 2017 on Orbitz
Great! Nice host great size room great condition
I would go again
by A verified traveler
Posted 1 May 2017 on Hotels
by A verified traveler
Would not recommend the economy room
Posted 19 Apr 2017 on HotelsWe booked the economy room - not good experience. Price was too high for the quality of the room.
by A verified traveler from London
Convenient location, but offers little else.
Posted 12 Feb 2017
Pros: It is a handy location, and the staff were nice who have to put up with the crummy condition the hotel is in. Breakfast ok for the price too.
Cons: Bulldoze it and start again.
Location: Usti nad Labem Hlavni Nadrazi is a 15 minute walk or 5 minute Trolleybus ride away.
A tired hotel, in need of a deep overhaul. My toilet broke 2 times, once in the middle of the night. No handy man on duty so I was offered another room to conduct my ablutions in. The shower was pathetic and it broke too. Panels fallen off where the heating radiators are around the windows.
The staff do their best to put up with the tired condition of the hotel.
Recommended
for Everyoneby A verified traveler from London
It's fine
Posted 9 Feb 2017
Pros: Breakfast was good.
Cons: Czech TV seems to be awful. No CNN or BBC World.
Location: Lots of things nearby to do. I picked up an English-language leaflet with a dozen suggestions in.
Stayed two nights. Had one of the unrefurbished rooms. Sort of shabby chic, but definitely needed a few touches to bring it up to scratch.
