Ratings based on 314 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Unfortunately the system for checking in remotely was extremely slow and took over an hour for our room number to be sent to us so although paid for the room’ could not get in.
Comment from Hotel Management
17 Sep 2024 by Vincent, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are sorry that you've met some difficulties while checking in.Nonetheless, if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
An unusual way of booking breakfast
Posted 17 Aug 2024 on HotelsThe email I received confirming my booking did not include a booking reference number - which was need to gain entry. However, the lady who answered when I called using the intercom was very helpful and supplied the number.
I then used the system to order two breakfasts for the following morning. However, next morning, it transpired neither my name nor that of my companion appeared on the list of guests who had paid for breakfast. When I checked my printed receipt I saw that it credited me with having paid not for two breakfasts, but for "two animals". - which was not what I had ordered. However, once again the member of staff was very helpful and we quickly and amicably came to an understanding.
Comment from Hotel Management
18 Aug 2024 by coralie, Hotel Management
Bonjour,Merci pour votre commentaire la satisfactions de nos clients est l'une de nos priorités.à bientôt je l'espère !Cordialement
by A verified traveler
Posted 8 Jul 2024 on Hotels
The young lady on reception went out of her way to help me get a meal as the nearby restaurant was closed and there was nowhere nearby that I could reach on foot. We conquered the language barrier and I was able to have a meal delivered. Excellent service.
Comment from Hotel Management
9 Jul 2024 by Nathan , Hotel Management
Bonjour,Merci beaucoup pour votre commentaire, c'est un plaisir de lire des avis tel que le votre.Bonne journée
by A verified traveler
Ok and functional
Posted 4 Jun 2024 on HotelsVery functional and just a stop-off for those travelling up and down the A20. Restaurant next door was helpful. The room was ok but the matress too big for its bade so I fell off the side of it. Unimpressed but not hurt!
Comment from Hotel Management
10 Jun 2024 by coralie, Hotel Management
Bonjour merci pour votre commentaire au plaisir de vous revoir cordialement
by A verified traveler
Sadly inadequate.
Posted 29 May 2024 on HotelsAdequate one night stay but too little refinement, poor choice at breakfast since hot food had run out and very little fruit. Further no hair dryer in rooms.
Comment from Hotel Management
10 Jun 2024 by coralie, Hotel Management
Bonjour,les sèches cheveux sont disponible à l'accueil merci pour votre commentaire et vos remarques.Au plaisir de vous accueillir lors d'un prochain séjourcordialement coralie
by A verified traveler
Comfot overnight stop.
Posted 25 May 2024 on HotelsGood overnight stop close to the motorway.
Comment from Hotel Management
26 May 2024 by Nathan, Hotel Management
Bonjour,Merci pour votre note ! Bonne journée à vous
by A verified traveler
Posted 4 Apr 2024
Good location nesr the motorway with a restaurant next door.
Easy check in with friendly staff.
Nice outside seating area.
Good wifi.
Comment from Hotel Management
4 Apr 2024 by francine, Hotel Management
Monsieur bonjourMerci pour vos compliments , nous sommes au plus près de vos besoins, pour votre plus grand confort, avec grand plaisir.Bien cordialementFrancine
by A verified traveler
Average and not worth the expense
Posted 6 Aug 2023 on HotelsThere isn’t any service after a certain time. Check in is automatic. Our room was ok. Very little toilet paper, towels are extremely old and rough. The shower was leaking when off. The beds we had felt like stone. The breakfast was decent.
Comment from Hotel Management
7 Aug 2023 by Nathan , Hotel Management
Bonjour,Merci d'avoir pris le temps de nous évaluer !A bientôt dans notre hôtel b&bCordialement
by A verified traveler
Posted 13 Jun 2023
very poor check in getting told the rooms where not paid for had to wait till 5pm for staff to arrive.
Comment from Hotel Management
1 Jul 2023 by Nathan , Hotel Management
Bonjour,Effectivement la réception ouvre à 17h mais vous pouvez faire le check in sur l'automate à l'entrée de l'hôtel à partir de 14h.Bonne journée
by A verified traveler
solid place
Posted 23 Aug 2021 on Hotelssolid place
