Ratings based on 86 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Very convenient location. Well maintained property
by A verified traveler from Aylesbury
Posted 23 Nov 2024
Great location within easy reach of city centre and shopping options.
The staff were absolutely fantastic throughout. Special mentions for Aamir and Anil in the reception.
These guys couldn’t do enough for us!
The breakfast spread was fresh appetising presented beautifully.
I’ll definitely mark this property to stay here again on my next visit to Ahmedabad.
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Fine property, excellent service.
Posted 22 Aug 2024 on HotelsVery good property in terms of location, service quality, appointment of rooms, food quality and tariff. Only downside is the bill of fare at the restaurant. It exceeds the best fine dining restaurants and blow a hole in the pocket in case one stays for 3-4 days.
Comment from Hotel Management
31 Aug 2024 by Cluster General Manager, Hotel Management
Dear Kaushik Saha, We greatly appreciate your feedback on our property, services, and food quality. We're glad to hear you've had a positive experience on those fronts. However, it's disappointing to hear that the restaurant's pricing structure has not matched your expectations. We aim to provide our customers with a top-tier dining experience, and our prices reflect the quality of food and service we provide. That being said, we value the satisfaction of our guests above all else. Consequently, we're carefully taking your comments into consideration for our future pricing review. Apart from our a la carte menu, we also offer a variety of meal plans that might help spread out the dining costs over a longer stay and will ensure your experience remains pleasurable. We will reassess our strategy to ensure our prices are as competitive as possible. Once again, your feedback is valuable and it helps us to strive for excellence. We hope that you would continue to choose us for your stays, and let us deliver an all-around satisfying experience. Warm Regards,Anil TripathiCluster General Manager
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Cluster General Manager, Hotel Management
Dear AAMIR, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Anil TripathiCluster General Manager
by A verified traveler
Posted 31 Mar 2024
Excellent value for Money
Comment from Hotel Management
9 Apr 2024 by Cluster General Manager, Hotel Management
Dear Devji, We're thrilled to hear that you recognized the great value we strive to provide! Our goal is always to offer the best possible service while also making sure our prices are competitive. It's gratifying to know we're succeeding at that. We hope to continue providing a wonderful experience in the future for you. Feel free to share any suggestions or feedback you might have, as it helps us serve you better. We look forward to your next visit! Warm Regards,Anil TripathiCluster General Manager
by A verified traveler
Posted 25 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by General Manager, Hotel Management
Dear Jay, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Terrible, wouldn’t recommend staying here
Posted 4 Jan 2024 on HotelsThe property isn’t kept upto standard of an Itc hotel. Room bedding was unchanged and dirty. Found stained dirty bath towel. Wasn’t pleased with the overall hotel quality rating, felt like a 2 star hotel.
Management wasn’t too responsive or apologetic when provided feedback on the quality.
Comment from Hotel Management
13 Feb 2024 by Anil Tripathi, Hotel Management
Dear Rachna,We deeply regret to hear about your experience. We treat guest satisfaction as our top priority and we assure you that the challenges you encountered do not represent the standards of our service. We're taking your feedback with utmost seriousness and acting promptly to rectify the mentioned issues. It is our aim to meet or even exceed our guests’ expectations, and your comments will be shared with our team for immediate action. We are committed to providing our customers with the highest standard of service and we sincerely hope you give us another chance to regain your trust and serve you better in the future.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Posted 21 Sep 2023 on Hotels
Stay was good. Overall cleanliness was good. Nice spread of breakfast.
Comment from Hotel Management
21 Sep 2023 by Anil Tripathi, Hotel Management
Dear Sandip,Thank you for leaving such a wonderful review. We're delighted to hear that you enjoyed your stay, and appreciated the cleanliness and breakfast. We take pride in providing excellent service and are thrilled that our staff made your experience memorable. Your satisfaction is our topmost priority and your feedback is greatly motivating. It is guests like you that make our job wonderful.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Posted 4 Jun 2023
Comment from Hotel Management
6 Jun 2023 by Anil Tripathi, Hotel Management
Dear Mr. Siddhraj, At the outset, i would like to thank you for giving us the opportunity of hosting you during your stay at fortune landmark and i appreciate you sparing your valuable time to review us on Expedia. We are delighted to read that you had an comfortable stay. The team and i look forward to your continued visits and we assure you of our best service and attention at all times.
