Ratings based on 974 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The one thing I didn’t like about the hotel is that there were parties every weekend in the hotel with loud music lasting until 02:00AM. One of the hotel staff members even came to my room to measure the decibels of the music when there was a quiceñera going on and confessed that the music was in fact way too loud. However, nothing was done to lower the volume and this really negatively influenced my stay at the hotel.
I came to Bogotá for a business trip and the parties in the hotel made it impossible for me to get a good night sleep.
But overall I do like the area and the hotel itself is clean and offers a great breakfast.
by A verified traveler
Posted 21 Nov 2024
Extremely friendly and attentive staff. Service was exceptionally good. Breakfast options were delicious. This was my first time visiting the hotel and I will definitely book with them when I return to Bogotá.
by A verified traveler
Posted 21 Nov 2024
The Hotel Staff and general were vigilant during my stay. I'll definitely recommend this hotel, looking forward to staying there again.
by A verified traveler from MIAMI
Posted 16 Nov 2024
Always great. Small details when they saw that we were two different parties waiting for checkin immediately called for additional personnel to expedite the process.. that says a lot about a place.
by A verified traveler
Posted 8 Nov 2024
Great hotel with wonderful friendly staff! Definitely we will stay there again!
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear guest, Thank you very much for your comments and the score awarded. We will be waiting for you in the next opportunity. Sincerely,Alejandra OrozcoGeneral Manager.
by A verified traveler from Bayamon
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Gerente General, Hotel Management
Estimado Sr. Alfredo,Gracias por su puntuación. Nos complace saber que su reciente estadía en el Hotel Sonesta Bogotá excedió sus expectativas. Le deseamos un pronto retorno a esta, su casa. Cordialmente,Alejandra OrozcoGerente General
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Gerente General, Hotel Management
Estimado Sr. David,Gracias por su puntuación. Nos complace saber que su reciente estadía en el Hotel Sonesta Bogotá excedió sus expectativas. Le deseamos un pronto retorno a esta, su casa. Cordialmente,Alejandra OrozcoGerente General
by A verified traveler
Posted 4 Nov 2024
Professional service and property is very clean and well maintained.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Guest,On behalf of Sonesta Bogota Hotel, we hope you have had a pleasant experience during your latest stay in our facilities. We are welcoming again next time you visit the city 2.600 meters closer to the stars.Sincerely,Alejandra OrozcoGeneral Manager
by A verified traveler from Aurora
Posted 1 Nov 2024
This is a wonderful Hotel chain. They have exceeded my expectations. All the staff is incredibly friendly and helpful. They made sure I had a comfortable stay and looked after every detail, nothing was overlooked. The restaurants in and around the hotel are well service and provide a variety of delicious culinary delights.
There are way to many people to thank but I want to send a special heartfelt thanks to MariaAngel and Nathalie at front desk, and Estaban in housekeeping. Thank you and I look forward to staying at Sonesta again very soon!
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear guest,We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, we are pleased to know that we met your expectations. We hope to welcome you again on a future visit to the city of Bogotá. Sincerely,Alejandra OrozcoGeneral Manager
by A verified traveler from Panama
Posted 26 Oct 2024
Good place to stay. Near Unicentro (walking distance)
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear guest, Thank you very much for your comments and the score awarded. We will be waiting for you in the next opportunity. Sincerely,Alejandra OrozcoGeneral Manager.
