Ratings based on 435 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Great hotel. very quiet and peaceful
by A verified traveler
Posted 30 Dec 2024
Excellent hotel and staff
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by PILAR, Hotel Management
Apreciado huésped reciba nuestro cordial saludoLamentamos que no hayamos cumplido sus expectativas. Esperamos sus comentarios los cuales serán de ayuda para brindar una mejor experiencia.Esperamos su visita nuevamente.Cordialmente,Z. Vanessa Estrada T.Grerente
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by PILAR, Hotel Management
Apreciado huésped reciba nuestro cordial saludoValoramos su calificación de nuestro servicio. Al no haber cumplido sus expectativas, nos gustaría que compartiera sus comentarios, para poder mejorar nuestro servicio.Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente,Z. Vanessa Estrada T.Gerente
by A verified traveler
Posted 10 Dec 2024
Smell in bathroom
Comment from Hotel Management
11 Dec 2024 by PILAR, Hotel Management
Dear guest accept our cordial greetingsThank you for your feedback. We wil share your comments with our maintenance departament.We hope you give us other opportunity Cordially,Z.Vanessa Estrada T.Manager
by A verified traveler
Posted 14 Nov 2024
The property it’s in good standing and the personal staff are excellent!!
Comment from Hotel Management
18 Nov 2024 by PILAR, Hotel Management
Dear guest accept our cordial greetingsWe are thankful to receive your kind commentrs of our service.We hope you visit us again.Cordially,Z. Vanessa Estrada TGerente
by A verified traveler
Posted 13 Nov 2024
Great please and relax
Comment from Hotel Management
18 Nov 2024 by PILAR, Hotel Management
Dear guest accept our cordial greetingsWe are grateful to receive your valuable qualification. Thank you!We hope you visit us again.Cordially,Z. Vanessa Estrada TGerente
by A verified traveler
Posted 10 Nov 2024
Our stay at the Biohotel was excellent, it was made possible by loving and caring staff like Ms. Pilar, Deiviex, Karen and Andres at the front desk; Ramon, Joanie, Jose and Christian Monroy in the lobby; Patricia, Elberth, Wilbur, Rrrrronaldo, Joni, Eduardo, Jorge, Heidi and Santiago at the Breakfast Lounge; Diane and Daniella at housekeeping; Maria at the Bio Department; William in Maintenance & Sandra and Natalie in the Comfort and Massage Lounge. All of these staff members treated us like family and attended to our every need by going above and beyond the call of duty to make us feel at home. We will be highly recommending the Biohotel to our friends, family and coworkers as being the only hotel worthy of staying at when in Usaquen.
Notwithstanding, despite ALL of the staff taking care of us while there, there was one individual, Natalia at the front desk, who was not like the rest. There were many times when I called the front desk with no answer, only to find that she was there and refused to pick up the phone. On another occasion, I went down to ask her to ask someone to put on the water supply to the Jacuzzi and she said that "it comes on automatically when it reaches a certain temperature" which is not true. I had to resort to asking Jose or Eduardo directly to turn on the Jacuzzi. There were other instance, but, I only have 1500 words. Regardless, this is a 5 star hotel in my opinion & we will be back soon!!! Love you guys!!!!
Comment from Hotel Management
26 Nov 2024 by PILAR, Hotel Management
Dear guest receive our warm greetings!!We are so happy to receive your kind comments!!! We have shared your review with all the staff, and they are too grateful!!!We are looking forward to you visit us soon againCordially,Z. Vanessa Estrada TManager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
18 Nov 2024 by PILAR, Hotel Management
Apreciada huésped reciba nuestro cordial saludo Es un gusto para nosotros haber recibido su valiosa calificación de nuestro servicio. Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente,Z. Vanessa Estrada TGerente
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
18 Nov 2024 by PILAR, Hotel Management
Respetado huésped reciba nuestro cordial saludoEs un gusto haber recibido su valiosa calificación de nuestro servicio.Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente,Z. Vanessa Estrada TGerente
