Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tegucigalpa
Posted 23 Jun 2024
Would like to have options with breakfast included, and water bottles in the room
Comment from Hotel Management
26 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Andrea, thanks for your comments. Our guests' feedback is extremely important and valuable to us. We would really appreciate if you could let us know what kind of options with breakfast included would you like to have. This way we can share your very valuable advice with our work team to evaluate the possibility of expanding our offer. We appreciate your suggestion of bottle water in the rooms. Our hotel is always in constant renovation, because nothing is more important for us than our guests complete satisfaction and wellbeing. It was a pleasure being at your service. Thank you for your visit. Warmest regards. Dahanna Morales. Guest Relations Manager.
by A verified traveler
Posted 17 Jun 2024
Great Property. Close to all of the cool places to see by San Jose. Great pool, place was clean, and free access to Gold's Gym across the parking lot. I would definitely stay here again.
Comment from Hotel Management
21 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Ferdinand, thank you for your comment. We are happy you enjoyed of an excellent experience in our beautiful hotel. It’s wonderful you loved our convenient location, comfortable facilities and fabulous services. Thank you for your visit. We hope to see you back again in the near future. Best regards. Dahanna Morales. Guest Relations Manager.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Gerente de Relaciones con los Huéspedes, Hotel Management
Estimado James, apreciamos mucho que compartiera su calificación. Nuestro compromiso más grande es que su experiencia completa sea de confort, por lo que seguimos buscando mejorar. Por esta razón, nos interesa mucho que nos informe en qué aspectos considera que podemos mejorar para que su estadía sea totalmente satisfactoria. Su opinión es muy valiosa para nosotros y nos permitiría realizar mejoras y renovaciones, para darle una experiencia que llene por completo sus expectativas. Fue un placer poder atenderle. Estaremos encantados de tenerle de regreso muy pronto. Dahanna Morales. Gerente de Relaciones con los Huéspedes
by A verified traveler from Hollywood
Posted 29 May 2024
very professional staff, very nice place to stay, quiet and safe, definitely I will come back to Irazu.
Comment from Hotel Management
6 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Taurino, thanks for sharing your post. It’s wonderful that you enjoyed our beautiful hotel , as well as our quiet and safe atmosphere. It fills our heart to know that you receive an excellent service from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Our main interest is that all our guests have the best possible experience with all the comfort and convenience. Thank you for choosing us for your stay. We are at your service. Best regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 29 May 2024
One of the best places to stay in Costa Rica beautiful place nice people
Comment from Hotel Management
6 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Jeffrey, thank you for sharing your kind comment. It’s great that you enjoyed our beautiful hotel, specially the attention of our staff. Our main interest is that all our guests have the best possible experience with all the comfort and convenience. Thank you for visiting us. It is an honor being at your service. Best regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 27 May 2024
The staff was friendly and it's right in the middle of san jose
Comment from Hotel Management
6 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Justin William, thank you for your comment. We are glad you loved our convenient location. It fills our heart that you enjoyed our customer service, we are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Our main interest is that all our guests have the best possible experience with all the comfort and convenience. Thank you for your visit. Warmest regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 27 May 2024
Great installations and good service.
Comment from Hotel Management
6 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Manuel A, thanks for your sharing. We are happy you loved our beautiful and comfortable installations. It fills our heart of joy to know you received a great service. Our purpose is that our guests have everything they need and that they feel like at home. Our main interest is that all our guests have the best possible experience with all the comfort and convenience.Thank you for your visit. Warmest regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
17 Jun 2024 by Gerente de Relaciones con los Huéspedes. , Hotel Management
Estimado Erick, muchas gracias por su calificación. Es maravilloso saber que se sintió sumamente complacido con su experiencia en nuestro hotel. Nos llena de satisfacción saber que disfrutó de su estadía con todos los servicios y el confort que esperaba. Para nosotros no hay nada más importante que la completa satisfacción, comodidad y bienestar de nuestros huéspedes. Fue un placer atenderle. Esperamos que nos visite de nuevo pronto. Gracias por hospedarse con nosotros. Saludos. Dahanna Morales. Gerente de Relaciones con los Huéspedes
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
22 May 2024 by Gerente de Relaciones con los Huéspedes, Hotel Management
Estimado Michael, gracias por su maravillosa calificación. Nos llena de alegría saber que tuvo una excelente experiencia en nuestro grandioso hotel, esa es la razón de ser de nuestra marca. Nuestra prioridad es la total satisfacción y comodidad de nuestros clientes, por lo que nos llena de orgullo saber que superamos sus expectativas. Nos esforzamos por brindarle un servicio de la más alta calidad, en hermosas y cómodas instalaciones, con todos los servicios a mano y el más amable servicio al cliente. Tenemos la suerte de contar con un fenomenal equipo de colaboradores que está totalmente comprometido a que nuestros huéspedes tengan la mejor experiencia. Fue todo un placer estar a su servicio. Muchas gracias por elegirnos; esperamos que regrese muy pronto. Dahanna Morales. Gerente de Relaciones con los Huéspedes.
by A verified traveler
Posted 14 May 2024
As usual, great experience and attentions from the staff
Comment from Hotel Management
22 May 2024 by Guest Relations Manager, Hotel Management
Dear Emmanuel, thank you for your comment. We are happy you enjoyed of an excellent experience in our beautiful hotel. It’s wonderful you loved the kind attention from our staff. We are lucky to have a team is always making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Thank you for your visit. We hope to see you back again in the near future. Best regards. Dahanna Morales. Guest Relations Manager.
