Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 24 Sep 2024
by A verified traveler from New Cumberland
Posted 1 Sep 2024
Older but well layed out well...hotel sharing many amenities and grounds with Holiday Inn...not fancy but overall good place great helpful staff
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Jeffrey, thanks for sharing your post.It’s wonderful that you enjoyed our comfortable and convenient hotel. We are Irazú Hotel & Studios and we are located in Plaza Irazú, where there is also located another hotel, Holiday Inn San José La Sabana. Both hotels share some common areas, however they are independent properties, in separate buildings, each with its own standard. It fills our heart to know that you receive an excellent service from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Thank you for your visit. Warmest regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 31 Aug 2024
This building belonged to the old Holiday inn. They still share amenities, but the building itself is in bad shape compared to the one managed by Holiday inn.
The Hotel Irazu is nice for the price.
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Luis, thank you for your comments. We are glad you felt satisfied with our comfortable and convenient hotel. We are Irazú Hotel & Studios and we are located in Plaza Irazú, where there is also located another hotel, Holiday Inn San José La Sabana. Both hotels share some common areas, however they are independent properties, in separate buildings, each with its own standard. Our doors are aways open to receive you anytime. Thanks you for your visit. It was a real pleasure being at your service. Best regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 30 Aug 2024
The staff is extremely professional , everything is well kept !
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Wilbert, thanks for sharing your comment. It fills our heart that you enjoyed of a wonderful attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are really happy that you had a wonderful experience in our hotel. Thank you for taking the time to share your opinion with us. It is a pleasure being at your service. We hope to receive you again soon. Best regards. Dahanna Morales. Guest Relations Manager
by A verified traveler from Manhattan
Posted 29 Aug 2024
Old place renewed in the center of the City! Really big place and nice for two nights or so
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Carlos Roberto, thanks for your sharing. It’s great you liked our renew facilities and wonderful services. Our purpose is that our guests have everything they need and that they feel like at home. We would like to know if there’s something we can do to improve your experience in our hotel. Our main interest is that all our guests have the best possible stay with all the comfort and convenience. We hope to hear from you soon. Warmest regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 27 Aug 2024
The property has always been a solid performer ...and being split now seems.justva little.confusing to start with ...but once i have been thier now ..i will understand the layout
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Gary, thank you for your comments. We are happy you liked our comfortable and convenient hotel. We are Irazú Hotel & Studios and we are located in Plaza Irazú, where there is also located another hotel, Holiday Inn San José La Sabana. Both hotels share some common areas, however they are independent properties, in separate buildings, each with its own standard. Our doors are aways open to receive you anytime. Thanks you for your visit. It was a real pleasure being at your service. Best regards. Dahanna Morales. Guest Relations Manager
by A verified traveler
Posted 25 Aug 2024
Nice location
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Alvaro , we appreciate your comment. It great that you liked our beautiful and comfortable hotel. We are happy you loved our wonderful location. Our main interest is that all our guests have the best possible experience with all the comfort and convenience. Thank you for your visit. Best regards. Dahanna Morales. Guest Relations Manager
by A verified traveler from LaMarque
Posted 25 Aug 2024
Very surprised at how clean it was
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Ignacio, thank you for your comment. We are happy you enjoyed of an excellent experience in our beautiful and comfortable hotel. It’s wonderful you loved our clean facilities and fabulous services. Thank you for your visit. We hope to see you back again in the near future. Best regards. Dahanna Morales. Guest Relations Manager.
by A verified traveler
Posted 13 Aug 2024
Definitely a great time
Comment from Hotel Management
27 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Glenis, thank you for sharing. It fills our heart to know you enjoyed so much your stay in our comfortable hotel. It’s wonderful you loved our beautiful facilities, as well as our great services. Your feedback is extremely important and valuable. Thank you for your visit, it’s an honor being at your service. Warmest regards. Dahanna Morales. Guest Relations Manager.
