Ratings based on 190 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 2 Nov 2024
The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you.
by A verified traveler
Posted 4 Apr 2024
Ridiculously overpriced for what it offers, I actually thought I had reserved the hotel across the street from this one. Running water was dark and dirty, we couldn’t even shower. The place is old and not maintained. The bathroom was stinky, sink was probably older than me, as well as the mattresses. You have to pay extra if you want to have access to wifi, and there’s no signal in that area. The only good thing about the “hotel” was Janet, the receptionist. We’re never going back.
by A verified traveler
Hotel doesn’t take cash or have a restaurant/bar
Posted 2 Apr 2024 on HotelsKind of a mixed bag with some pros but really big cons.
Pros: the room was nice, the grounds are gorgeous and the staff is very pleasant.
Cons:
1. It does not have a restaurant or bar. It has a refrigerator with water and some beers which you can’t purchase after 7 p.m. Their sister property—El Mirador—has the restaurant and a full bar.
2. The hotel doesn’t take cash. Which was really annoying and also led to a lot of foreign transaction fees on our credit card. We had a lot of pesos/cash on hand as we were traveling on the El Chepe, which doesn’t take cards. We were able to setup a tab so we could charge to the room, but we had to request it—it wasn’t automatic like it is at many hotels. And unfortunately this hotel and the one with the restaurant don’t communicate with each other. So we’d end up with a $50 peso charge for a cup of Jamaica even though the meal was included, which we needed to pay with a credit card. Again, lots of annoying micro-transactions and bank charges.
3. Our booking included meals but the strict schedule didn’t work for us.
4. The look of the room was nice. It had been remodeled, but there were issues. The front door would only open halfway and a poor tile job basically flooded the bathroom every time we showered.
5. The bedding consisted of a top sheet. That’s it. We found some blankets in the closet but they weren’t really enough. It was very, very cold at night.
It’s unfortunate because the property itself and the staff are lovely.
by A verified traveler
Posted 17 Mar 2024
I called Expedia wanting to update my reservation on the Expedia platform only to get disconnected 😡. I was having trouble updating my reservation on the app to include a double occupancy. the app did not have my reservation! We ended up having to pay more due this inefficiency. The worst part was calling Expedia customer service, only to get hug up on.
by A verified traveler
Posted 19 Oct 2023 on Hotels
The hotel needs to be updated and WIFI provided to all rooms.
by A verified traveler
Posted 2 Jul 2022
The hotel and staff are top notch. Some amenities where not available on site. I would note that the location is rural so cell service can be splotchy. Great place to unplug from the world around us
by A verified traveler
Posted 31 Aug 2021
Is was clean
by A verified traveler
Posted 8 Aug 2021
Nenes more cleaning
by A verified traveler
Avoid Balderrama Collection Hotels!
Posted 5 Apr 2021 on HotelsCareful with this hotel, they don’t have a coffee machine in the whole hotel, heaters don’t work, forniture is old with the excuse it’s rustic, there is no cell data and barely signal for calls, there’s no internet, they say that it’s not working for now but reviews from 2017 saying the same. There is bad attitude from the personnel there, cleaned up our room and they didn’t put more toilet paper, it’s so close to train station that you will hear it on your head so loud at midnight and 6 am. Parking lot is so tight and personnel sey, you can park wherever you want. There’s no food, coffee or bar there, with the excuse you go to their most expensive hotel near there, where they will charge you 20 dollars for a dinner, that the accountant of the hotel described that has meat, poultry and salads, having grilled chicken, ground meat, spaghetti and a salad with only tomatoes and lettuce... and they charge you for drinks on top.
Stay there as a last resort. Avoid Balderrama Collection Hotels, they serve you cheap and charge you expensive.
by A verified traveler
Posted 16 Mar 2021 on Hotels
Nice
