Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Very easy access to Disney
Comment from Hotel Management
3 Nov 2024 by 三井ガーデンホテルプラナ東京ベイ くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel PRANA Tokyo Bay and also thank you for reviewing our Hotel.We are very honored that our hotel's shuttle bus was useful during your stay.The free shuttle bus between the Disney Resort and the hotel runs six times per hour even at peak times, so you can travel smoothly.If you have the opportunity to visit our hotel again, please come to Mitsui Garden Hotel Prana Tokyo Bay. All our staff look forward to seeing you.Mitsui Garden Hotel PRANA Tokyo BayFront Office Manager
by A verified traveler
Posted 19 Oct 2024
Fine stars to the wonderful staff. They were helpful, polite and patient. We had a wonderful stay overall.
Comment from Hotel Management
21 Oct 2024 by 三井ガーデンホテルプラナ東京ベイ くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Prana Tokyo Bay. We are also grateful for your feedback after your stay.Thank you for your kind words towards our front desk staff.We will treasure your kind words.We are very happy to hear that you were satisfied with your stay.If you have another opportunity to travel here, please come to Mitsui Garden Hotel Prana Tokyo Bay. All our staff look forward to welcoming you.Mitsui Garden Hotel Prana Tokyo BayAccommodation Manager
by A verified traveler
Posted 13 Oct 2024
Great place to stay if planning to go to Disney properties
Comment from Hotel Management
14 Oct 2024 by 三井ガーデンホテルプラナ東京ベイ くちこみ担当, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Prana Tokyo Bay.Thank you again for taking time out of your precious time to write to us.We hope you enjoyed your stay with us.Our entire staff will continue to strive to serve our guests with a smile, aiming to provide a hotel that satisfies our guests.We look forward to your continued patronage for many years to come.We sincerely look forward to welcoming you again.Mitsui Garden Hotel PRANA Tokyo BayFront Office Manager
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by 三井ガーデンホテルプラナ東京ベイ 宿泊支配人, Hotel Management
この度は三井ガーデンホテルプラナ東京ベイをご利用くださいまして、誠にありがとうございました。ご滞在中のご評価をいただき重ねてお礼申し上げます。またのお越しをお待ちしております。
by A verified traveler
Posted 11 Oct 2024
We just flew in from Osaka and originally was booked at another hotel (very disappointing) but ended up moving to Mitsui Garden Hotel Prana Tokyo. Hands down the best place to stay in Tokyo (especially if you're going to Disneyland).
We booked a room that had 4 twin beds. Amazingly spacious and well equipped. The toilet area is separate from the shower area. Shower was Japanese style with excellent water pressure! Mini fridge, great wifi, charging cords for your phone, kettle for hot water to make tea, I also used it for my cup of noodle, they even have a foot massager!
They have a Lawsons in the lobby. The restaurant is outstanding! Best breakfast since we've been in Japan. Oh yeah, they have ice and water machines and washer/dryers on the floors (west wing)
Overall rating 10 stars!
Comment from Hotel Management
13 Oct 2024 by 三井ガーデンホテルプラナ東京ベイ くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Prana Tokyo Bay.We are pleased to hear that you enjoyed your stay in our guest room and in our hotel facilities. We have a wide variety of rooms to suit your travel needs, and all of our rooms are spacious, so you can relax with your family and friends.We will continue to strive to provide a space where you can truly relax and become a hotel chosen by many people. All our staff look forward to welcoming you back.Mitsui Garden Hotel Prana Tokyo Bay Accommodations Manager
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by 三井ガーデンホテルプラナ東京ベイ 宿泊支配人, Hotel Management
この度は三井ガーデンホテルプラナ東京ベイをご利用くださいまして、誠にありがとうございました。ご滞在中のご評価をいただき重ねてお礼申し上げます。またのお越しをお待ちしております。
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by 三井ガーデンホテルプラナ東京ベイ 宿泊支配人, Hotel Management
この度は、三井ガーデンホテルプラナ東京ベイにご宿泊下さいまして、誠にありがとうございます。ご意見を承り、ありがとうございます。またのご来館をスタッフ一同、心よりお待ち致しております。
by A verified traveler
Posted 23 Sep 2024
Rude staff.
Comment from Hotel Management
25 Sep 2024 by 三井ガーデンホテルプラナ東京ベイ くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel PRANA Tokyo Bay and also thank you for reviewing our Hotel.We sincerely apologize for any discomfort our staff may have caused to our customers. Although we conduct regular training sessions to instruct our staff on how to deal with our customers, we believe that our training has not been fully effective in some areas. We will continue our efforts to train our staff to be more attentive to our customers.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future. Mitsui Garden Hotel PRANA Tokyo BayFront Office Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by 三井ガーデンホテルプラナ東京ベイ 宿泊支配人, Hotel Management
この度は三井ガーデンホテルプラナ東京ベイをご利用くださいまして、誠にありがとうございました。ご滞在中のご評価をいただき重ねてお礼申し上げます。またのお越しをお待ちしております。
by A verified traveler
Posted 13 Sep 2024
Perfect location for DisneySea, very clean, with a convenient store on the first floor and a shuttle to the airport.
Comment from Hotel Management
14 Sep 2024 by 三井ガーデンホテルプラナ東京ベイ くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel PRANA Tokyo Bay.We also appreciate your valuable review.We are very pleased that our hotel's location, convenience, and facilities contributed to your satisfaction.We will continue to strive to be a hotel that meets our customers' expectations.We look forward to welcoming you again.Mitsui Garden Hotel PRANA Tokyo BayFront Office Manager
