Ratings based on 979 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Great location, good value for the location. Will be coming back on my next visit
by A verified traveler
Posted 20 Nov 2024
Great location near Galleria!
by A verified traveler
Posted 18 Nov 2024
We had a terrible experience at this property. We had booked King Suite for our family of 4. The room supposedly came with sofa bed, but the mattress was broken. We asked twice to replace the mattress but they said they didn’t have one to replace and they couldn’t put us up in another room as they didn’t have similar room available. They said they’ll bring extra sheets and blankets to put over broken mattress but they didn’t bring it. We had to call them next day morning and that’s when they brought it. Meanwhile we arranged for one of our older child to spend night at our family friends house as we couldn’t accommodate all 4 of us on one king bed. Staff wasn’t too friendly as you would expect from A Hilton Property - May be because of the area it was located in. But yea wish we get some form of compensation for such an experience at a property you wish to be better than other competitors in same star ratings. One thing for sure - will never book our stay at that location.
by A verified traveler
Posted 18 Nov 2024
The only thing I didn’t like about was the Traffic getting to certain places but other than that, it’s pretty good. I will book here again.
by A verified traveler
Posted 15 Nov 2024
The Homewood suite at the galleria is home away from home. The staff were very friendly and helpful.
If you are counting steps the area around is very walkable.
by A verified traveler
Posted 15 Nov 2024
Had reservations for two night stay. Arrived after 8 pm to find my reservation cancelled. Hotel fully booked. Had take a uber five miles away to get a room. They changed me for the stay I didn’t get
by A verified traveler
Posted 15 Nov 2024
Nice place
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Have stayed in this property twice. The condition of the building and furniture are deteriorating fast and nothing seems to spur change. Would really consider staying there a third time
