Ratings based on 819 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
The smell of bleach/ chlorine in the lobby and common areas was awful.
by A verified traveler
Posted 15 Sep 2024
Pretty property but they need to focus on the rooms. This is our 2nd stay here. The room stay very hot because theres only one vent. When we entered our room our fridge had leaked all over our floor and inside the cabinet that holds it.
The shower was faulty and shot water all over the ceiling and floor.
They shut off the jets in the pool that the kids were enjoying just because someone who wasnt even swimming didnt like them.
its okay for a day and the price. But not for an extended stay.
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Mr. Codi,Thank you for staying with us and highlighting our beautiful grounds and affordable rates; however, we are disappointed you had other concerns. Rest assured, our team will address your comments and work to identify areas of improvement to ensure your next visit is better. We appreciate your feedback as we continuously strive to enhance the guest experience, and we hope you will consider a return visit should your travels bring you back to the area.Yours in Hospitality, Hotel Management
by A verified traveler from San Francisco
Posted 12 Sep 2024
by A verified traveler
Posted 9 Sep 2024
Me and my husband have stayed at this location at least ten times on various occasions. This last one made me feel like Estancia de Norte fell short. When we checked in and went up to the room the hallway was extremely warm and the room key didn’t work. We went back down and got it reprogrammed and when we entered the room there was another family already in that room. We then went back down let the clerk know the issue she gave us a different room number but and I had to ASK for compensation for this inconvenience which they had no disagreement about and we got two free drinks for the bar. Slight inconveniences, it's not the end of the world but was a slip up non the less.
Comment from Hotel Management
13 Sep 2024 by General Manager , Hotel Management
Mrs. Amanda, Return guests pay us the greatest honor, and we appreciate you taking the time to provide your valuable feedback. Certainly, this is not our standard of service and our team will research this issue to determine what may have occurred with the temperature and room. Our goal is always 100% guest satisfaction and we appreciate you allowing us to assist you with the issue you encountered. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.Yours in Hospitality, Hotel Management
by A verified traveler
Posted 9 Sep 2024
Love the decor style . Smells amazing food has been good so far I’ve been going to estancia quit a bit now .
Comment from Hotel Management
13 Sep 2024 by General Manager , Hotel Management
Dear Ms. Veronica,We always appreciate hearing from our guests, and we're glad our decor was to your liking. It's also great to hear that you enjoyed the food. The next time you're in town, please come back to see us.Yours in Hospitality, Hotel Management
by A verified traveler
Posted 8 Sep 2024
Great area
Staff is always great
Rooms always clean!
Comment from Hotel Management
13 Sep 2024 by General Manager , Hotel Management
Mr. Arturo,Thank you for sharing your experience. It’s heartwarming to know our convenient location, friendly and accommodating staff, and consistently clean rooms contributed to a pleasant stay. Your feedback is valuable and helps us maintain the high standards we strive for. We look forward to welcoming you back again to Estancia del Norte San Antonio, Tapestry Collection by Hilton.Yours in Hospitality, Hotel Management
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 1 Sep 2024
This hotel is always very pleasant. We love the hotel accommodation and the convenience to walk to restaurants and shoppers.
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Dear Ms. Nancy,We're delighted you enjoyed your stay at Estancia del Norte San Antonio, Tapestry Collection by Hilton! It's great to know that our walkable location and comfortable rooms impressed you. The next time you're in the area, please come back to see us.Yours in Hospitality, Hotel Management
by A verified traveler
Posted 22 Aug 2024
AC was very, very bad!
Comment from Hotel Management
24 Aug 2024 by General Manager, Hotel Management
Mr. William, Thank you for taking the time to provide your review. We are sorry to hear the air conditioning affected your stay. The recent record-breaking Texas heat is certainly unpredictable and can be difficult to maintain at times. Our maintenance team will look into this to ensure it is working properly. We hope you'll consider staying with us again in the future to provide you with the stay you expected.Yours in Hospitality, Hotel Management
