Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Love+Peace/Moxy, Hotel Management
Dear RandyThanks for rating us with thrilling 5 stars.See you again!
by A verified traveler
Posted 11 Nov 2024
such a lovely property! will be back for sure
Comment from Hotel Management
12 Nov 2024 by Love+Peace/Moxy, Hotel Management
Dear AshleyThanks for the 5/5 ratingWe are all smiles to know that you loved Moxy, Banff and will wait to welcome you back!
by A verified traveler
Posted 11 Nov 2024
It was an amazing place to stay with family. The staff was fun and helpful, and the vibe was great. The pool was also fantastic. The food was wonderful, and the rooms were family-friendly. We will be staying there again.
Comment from Hotel Management
12 Nov 2024 by Love+Peace/Moxy, Hotel Management
Hi DerekThanks for showering all the love and appreciation. The 5 out of 5 score is so motivating.We are happy to know that you and all family enjoyed your stay. Will wait to welcome you back :)
by A verified traveler
Posted 9 Nov 2024
The rooms are clean and amazing, the only downside is that theres no microwave and the coffee machine is located near the sink beside the toilet so that kinda looked awkward, but otherwise staff are great! Their bite-size meals tastes great too
Comment from Hotel Management
12 Nov 2024 by Love+Peace/Moxy, Hotel Management
Dear DeanThanks for your business and support. The 5/5 score is very motivating. Moxy brand of hotels is very different from other Marriott hotels or conventional hotels in general.We do have a communal microwave in the lobby at the fix it station.We will look into the possibility of moving the coffee maker.Thanks
by A verified traveler
Posted 7 Nov 2024
This is a brand new hotel ! Clean , smell good, the vibe is great ! Good for family as well , amazing hot pool ( 10am-11pm ) great opening hours ! Bring your slippers if you want to use the pool ! The bar close at 11pm , there is 24/7 food service. The lounge is spacious, comfy and cute interior! Location is in downtown of Banff, you can walk to a bus stop near by, take 2 mins to be in town ( you can walk to town if you want )
- they have printer you can use ( ask front desk )
- the tokens given at check in can be use for reg drinks ( coke, pepsi)
- they have tap water / sparkling to refills your water bottles ( ask the bar for hot water )
- a little snack bar $$ ( chocolates, candy and noodles)
- laundry room to use ( around $3 )
- they have towels at the pool
- two ground inside and one under ground parking ( use your hotel key to enter) although if you find a spot on cougar street, you can park there.
- no toothbrush in the room - bring your own, everything else they have .
- king bed is amazing for two people , can fit 3 . theres also extra blankets under the bed.
- view can be the street or pool , i like the pool view just so i can see if it’s busy or not !!
I will definitely come back again in the future , i highly recommended !!
… and the staffs is very nice !
Comment from Hotel Management
7 Nov 2024 by Love+Peace/Moxy, Hotel Management
Dear NhuyThanks for taking time to share your detailed and amazing feedback with us :)Looks like you had a great time. Regarding dental kit we have self-serve stash closets. Sorry if we missed sharing about them. Please ask for them next time.Thanks again and see you soon.
by A verified traveler
Posted 6 Nov 2024
We had overall a really great stay. The first night the lobby was quite dirty with dirty dishes and spilled drinks in most of the seating areas. We found a clean-ish place to sit but for the hour we were sitting there no one came to clean things up. There was only one other couple there and there were a few people working at the bar. Things were much better the next day and night and we really enjoyed hanging out in the lobby. The property is really well done and the vibe is great. Overall a decent stay!
Comment from Hotel Management
6 Nov 2024 by Love+Peace/Moxy, Hotel Management
Dear KristenThanks for your feedback and sorry for missing out in an area.We sure could have done better there and will use it as a learning opportunity.Glad that overall you had an amazing stay :)
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Love+Peace/Moxy, Hotel Management
Thanks for the 5/5 Amber :)Happy to see you had good time!
by A verified traveler
Posted 27 Oct 2024
We had a great stay. Was tge best hotel for a mini vacation.
Comment from Hotel Management
27 Oct 2024 by Love+Peace/Moxy, Hotel Management
Dear ChristineWe are thrilled to see the amazing compliment and the dazzling 5 stars!We will continue working hard to stay true to the praise.See you again!
by A verified traveler
Posted 27 Oct 2024
The room was nice & modern. Don’t forget to ask for the free bus pass due to long walk to downtown.
Overall great experience
Restaurant is very limited on food choices and not worth the cost as downtown has better selection and prices are comparable.
Comment from Hotel Management
27 Oct 2024 by Love+Peace/Moxy, Hotel Management
Dear EvaThanks for your review.We are glad to see that overall you had a great time!See you again,
by A verified traveler
Posted 14 Oct 2024
The property was nice, loved the retro vibe!
We really liked the selection of drinks at the bar and the little restaurant.
We didn’t like that the hot tub didn’t have jets.
Other than that it was a very pleasant experience for the price.
Comment from Hotel Management
23 Oct 2024 by Love+Peace/Moxy, Hotel Management
Dear JessicaThanks for your valued review. We are happy to see that overall you had a great stay!Knowing that the vibe and bar Moxy won you over is so ensuring.Thanks for mentioning the hot tub jets, we will get our maintenance team follow up on them :)
