Ratings based on 1,051 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great outdoor hot tub and sauna, staff was friendly and courteous
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
my only comment is regarding the front end staff. on several previous stays there was some flexibility offered at the time of check in with respect to room choice based on our loyalty to this site. on this visit upon checkin the person that helped was very rigid in what he could or couldn't offer in terms of room upgrades despite the hotel not being very busy. This led us to consider other hotels in the future as this an annual trip we take for my wife's birthday.
by A verified traveler
Posted 22 Nov 2024
Service by staff was excellent, enjoyed the complimentary hot breakfast ! Definitely will stay there again!
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Great value, location and amenities.
by A verified traveler
Posted 21 Nov 2024
Staff were helpful and courteous
by A verified traveler
Posted 18 Nov 2024
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by A verified traveler
Posted 18 Nov 2024
A very nice, clean and quiet facility. Friendly staff - let us check in early as it was not busy when we were there. We would definitely stay here again when we return to Banff.
