Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
The gym,food,and service was all good
Comment from Hotel Management
15 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Keith, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have met your expectations and that you enjoyed our amenities and warm hospitality! It was our pleasure having you, and we hope you will make the Charlotte Marriott City Center your home away from home whenever your travels bring you to our city. We look forward to your next visit!Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 10 Jan 2025
by A verified traveler
Posted 5 Jan 2025
Great hotel in a great location. Excellent customer service. Quiet and accommodating!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Tamir, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Charlotte Marriott City Center. We look forward to your return and wish you all the best with your future travels.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 3 Jan 2025
Nice place
by A verified traveler
Posted 3 Jan 2025
Room
Comment from Hotel Management
4 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Maximo, Thank you for evaluating your stay at the Charlotte Marriott City Center. We are delighted we could provide you with a comfortable and restful retreat in Uptown Charlotte with our beautiful, spacious hotel rooms. We appreciate your business and look forward to welcoming you back soon for another enjoyable stay!Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
Great Location, center city Charlotte. Good Breakfast in Club Room. Gentleman on grill cooking was great
Young lady at Bar/restaurant was also great.
Other Staff was not well trained in hospitality.
At Check in was not told about how to access Club, as I had a Club Room Reservation
Lady cleaning in Club was grouchy and not friendly at all
Comment from Hotel Management
1 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Todd, It's great to hear that you encountered some outstanding staff members during your stay and appreciated our amazing location. However, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. We are sorry for any inconvenience you had and are grateful for your patience. Thank you for sharing your review, and we hope you will allow us another opportunity to make your next stay with us outstanding in every respect.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 30 Dec 2024
Hotel and parking was overpriced. Room was equivalent to a Fairfield. Half the trip was on points. The other half on credit card. Hotel had difficulty with final invoice. To this day I have not received an invoice but my credit card was charged
Comment from Hotel Management
1 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Robin, We always want our guests to enjoy our fantastic location, hospitality, and modern accommodations, so we are disappointed that your visit did not meet your expectations. We particularly regret the delay you have been experiencing in getting your invoice. We have taken note of your comments and will share them appropriately. We understand your frustrations and are grateful for your patience. We hope you will allow us another chance to host you again in the future.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 28 Dec 2024
