Ratings based on 666 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 25 Nov 2024
Not that keen on my room this time with scuffed flooring but spacious enough. But I would return yet again for its proximity to the Sablon and museums. Not so keen on the perfumed lobby
Comment from Hotel Management
27 Nov 2024 by Noémie , Hotel Management
Dear Nigel, Thank you for taking the time to post a comment your opinion is important and helps us every day to improve the quality of our services. Looking forward to welcoming you in one of our boutique hotels 9HOTEL COLLECTION. Many greetings.9Hotel Sablon Team.
by A verified traveler
Posted 17 Nov 2024
Staff are great, polite and helpful. But… this is not a four star.. corridors and breakfast look like a youth hostel, we stayed in a suite, basic furnishing, scratched white floor and faded untidy rugs, not what you would expect from a four star hotel suite. Disappointed.
by A verified traveler from Lake Saint Louis
Posted 14 Nov 2024
Great location near the train and metro station. Room was clean, quiet, and the bed was very comfortable. The pool is small, but very warm and relaxing. Staff is friendly and very helpful. Would definitely stay there again!
Comment from Hotel Management
19 Nov 2024 by Diego, Hotel Management
Dear Marie,Thank you for sharing such a glowing review of your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, clean and quiet rooms, and comfortable beds. It’s also wonderful to know that you found the pool relaxing and appreciated the warmth of our team’s hospitality.Your kind words mean a lot to us, and we’re thrilled to hear you’d choose to stay with us again. We look forward to welcoming you back on your next visit to Brussels!Warm regards,Diego9Hôtel Sablon****
by A verified traveler
Posted 23 Oct 2024
Cons: Stuff required more training.
Being in the city center means it can be noisy at night. We were woken up at 3 a.m. by drunk people yelling outside. The elevator was out of service.
Pros: Good breakfast and easy access to the city center.
Comment from Hotel Management
3 Nov 2024 by Noémie , Hotel Management
Dear Yurii, Thank you for taking the time to share your recent experience with us. We are happy that you enjoyed your stay with us.We strive to provide an outstanding hotel experience to all of our guests and your invaluable feedback helps us deliver a constantly improved service quality. We look forward to welcoming you to Brussels again very soon.Best regards,Noémie9Hotel Sablon Team
by A verified traveler
Posted 19 Oct 2024
Great location, on a quiet street, 5 mins from shops and bakeries and 10 mins walk from metro stations, the Grand Place and restaurants.
Spacious rooms in a minimalist/Scandi style and was fantastic to have a spa pool and sauna.
Unfortunately the elevator was broken throughout our stay and we were given a room on the top floor. Our request to see if there was a room available on a lower floor was met with ‘the stairs are good for your health’ from the receptionist. After requesting again, they did reassign us a room on the second floor, for us to find it was already occupied by a guy relaxing, undressed on his bed. They did apologise and find us an available room.
Would recommend one of the many nearby bakeries for breakfast rather than the hotel breakfast for €23pp.
A nice hotel but our experience wasn’t great for a 4* hotel.
Comment from Hotel Management
20 Oct 2024 by Noémie , Hotel Management
Dear Mrs. Sarah, Thank you for your comment. We are glad that you enjoyed the localisation, the room and the spa of the hotel. We are sorry about the inconvenience caused by the broken lift. Feedback helps us deliver a constantly improved service quality. We look forward to welcoming you to Brussels again very soon.Best regards,Noémie, 9hotel Sablon
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Michaella-9hotel Sablon team, Hotel Management
Dear Sarah,Thank you for thanking ytime to rate us.We hope to welcome you next time in Brussels;Best regards,
by A verified traveler
Posted 24 Sep 2024
Very clean and Excellent customer service. Good location which close to Museum and walking distance to Grand Place. I definitely will stay there again.
Comment from Hotel Management
24 Sep 2024 by Diego, Hotel Management
Dear Tony,Thank you very much for your complimentary comment!We are delighted that you appreciated the cleanliness of the hotel, our customer service, as well as our central location near the Museum and the Grand Place.We look forward to welcoming you again during your next stay in Brussels. See you soon!Sincerely,Diego9Hôtel Sablon**** Team
by A verified traveler
Posted 14 Sep 2024
Staff are very nice and helpful, pool is a little small and water is cold
Comment from Hotel Management
16 Sep 2024 by Noémie, Hotel Management
Dear William, We would like to thank you so much for taking the time to post your positive feedback.Your feedback is extremely valuable. So we continue to provide exceptional service in the future.Looking forward to welcoming you in one of our boutique hotels 9HOTEL COLLECTION. Many greetings.9Hotel Sablon Team.
by A verified traveler
Posted 21 Aug 2024
Clean and peaceful with very helpful staff
Comment from Hotel Management
21 Aug 2024 by Diego, Hotel Management
Dear Reshma,We thank you for taking the time to share your experience of our hotel.We are delighted that you enjoyed our atmosphere and cleanliness, as well as the helpfulness of our team.We hope to have the pleasure of your visit soon again.Sincerely,Diego9Hôtel Sablon**** Team
by A verified traveler from bronx
Posted 15 Aug 2024
Great receptionist
Comment from Hotel Management
15 Aug 2024 by Diego, Hotel Management
Dear Aleksander,We thank you for taking the time to share your experience of our hotel.We are delighted that you appreciated the proficiency of our staff.We hope to have the renewed pleasure of your visit soon again.Sincerely,Diego9Hôtel Sablon Team
