Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Arrived using the train from the airport, the hotel is right next to it. The train station is being renovated and was a mess, I had no idea where to go as it was all underground and as this was my first time there was naturally frustrated.
Eventually found a way out which happened to be the entrance next to the hotel. Checked in and have to say that Lucille at the reception turned our frustration into an excitement as she was so friendly and helpful. We had to cut our trip short by a day as the trains were going to be on strike the day we were to leave for Lens. She arranged the changes for us with Expedia to save us time and then told us of all the wonderful places to go, including a place for lunch where her friend worked. Needless to say, she turned our stay into a great one and I would stay there again just because of that.
Comment from Hotel Management
26 Sep 2024 by Edyta -Customer Service, Hotel Management
Dear Perry,Thank you for sharing your experience with us. We're sorry to hear that the train station renovations caused some frustration upon your arrival, but we're thrilled that Lucille at reception was able to turn things around for you. It's wonderful to know she made such a positive impact on your stay by being friendly, helpful, and going the extra mile to assist with your travel changes and local recommendations. We're incredibly proud of our team, and we'll be sure to pass on your kind words to Lucille.We look forward to welcoming you back in the future, and we’re glad to hear that you'd choose to stay with us again because of the great service you received!
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Lucile - Customer service, Hotel Management
Dear Lynda,Thank you for your kind review ! We are really looking forward to welcome you back soon at 9Hotel Central ! Regards,
by A verified traveler
Posted 17 Sep 2024
nice staff
Comment from Hotel Management
20 Sep 2024 by Edyta -Customer Service, Hotel Management
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you enjoyed your stay with us. It was truly our pleasure to host you, and we’re glad that our team could make your experience special.Your feedback means a lot to us, and we look forward to welcoming you back in the future for another exceptional stay!
by A verified traveler
Posted 12 Sep 2024
The room was very nice and very clean.
Staff was helpful.
Really nice hotel.
Comment from Hotel Management
20 Sep 2024 by Edyta -Customer Service, Hotel Management
Dear Tina,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found the room to be clean and comfortable. It’s great to know that our staff was helpful and that you had a positive experience at our hotel.We truly appreciate your feedback and look forward to welcoming you back again soon!
by A verified traveler
Posted 9 Sep 2024
I genuinely wanted to like this hotel! The price is quite reasonable given the location and size of the rooms. The staff upon check in was actually quite helpful.
However, I wish I had listened to the other reviews because the rooms SMELL. Like…bad…really bad.
When i read some other reviews mentioning this I thought to myself, how bad could it be? Maybe they were unlucky or just weren’t used to more budget hotels.
I was wrong.
When i tell you the room smelled like a living being had taken a dump behind the walls and then subsequently died from its own smell; i am not exaggerating.
At a certain point i almost wondered if i was in some prank show or social study to see how long a human could last in such a condition.
Needless to say, if you are desperate for a reasonably priced room—bring an air freshener with you, or two.
Also, skip the breakfast — it’s just not really worth it to be honest. The first day the eggs were soggy and most of the pastries were gone within the first hour and the waffle batter stopped getting refilled.
The second day of breakfast the coffee was burnt, and i found an egg shell in the eggs. it completely ruined my appetite.
Comment from Hotel Management
9 Sep 2024 by Lucile - Customer service, Hotel Management
Dear Zion,Thank you for taking the time to share your feedback. We truly appreciate your honest insights and are deeply sorry to hear about the unpleasant experience you had during your stay. It’s disappointing to know that the room odor and breakfast quality were not up to standard, as this is far from the level of comfort and service we strive to provide our guests.Regarding the room smell, we take such concerns very seriously. Rest assured, we will investigate this issue thoroughly and address it with our housekeeping and maintenance teams to ensure this does not happen again. As for breakfast, we sincerely apologize for the inconsistency and the issues you encountered with the eggs and other items. Your feedback will be shared with our kitchen staff to ensure improvements are made immediately.We value your input and are committed to making necessary changes to provide a better experience in the future. Should you consider staying with us again, we’d love the opportunity to offer you a much-improved visit.Thank you again for bringing these matters to our attention.
by A verified traveler
Posted 2 Sep 2024
Very nice staff. Room is sparsely furnished and very dim.
Comment from Hotel Management
5 Sep 2024 by Edyta -Customer Service, Hotel Management
Dear P,Thank you for sharing your feedback. We're glad to hear that you found our staff to be very nice—it’s always great to know that our team made a positive impression!However, we are sorry to hear that the room didn’t meet your expectations in terms of furnishings and lighting. Your comments are valuable to us, and we’ll certainly look into how we can improve these aspects to enhance the comfort of our rooms.We hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 29 Aug 2024
Great hotel highly recommended
Comment from Hotel Management
29 Aug 2024 by Lucile - Customer service, Hotel Management
Dear John,Thank you for your nice review! We are looking forward to welcome you again at 9 Hotel Central,Regards,
by A verified traveler
Posted 25 Aug 2024
Perfect location, very clean and friendly staff.
Comment from Hotel Management
26 Aug 2024 by Edyta -Customer Service, Hotel Management
Dear Yongling,Thank you for your kind review! We're delighted to hear that you enjoyed our perfect location, the cleanliness of our hotel, and the friendliness of our staff.We look forward to welcoming you back soon for another great stay!
by A verified traveler from Indianapolis
Posted 19 Aug 2024
A very lovely stay. The beds pillows and linens were very cozy and comfortable. The decor was beautifu. We had a balcony too. It was a little confusing on how to open the balcony door though. Plenty of drinks in the lobby with a cozy place to sit and relax. The breakfast was excellent with a good deal of choices to pick from. The staff was very nice and quick to answer questions and attended to any additional needs we may have needed. Thank you
Comment from Hotel Management
20 Aug 2024 by Edyta -Customer Service, Hotel Management
Dear Julie,Thank you for your wonderful review! We’re delighted to hear that you had a lovely stay and enjoyed the cozy beds, beautiful décor, and the balcony. We apologize for any confusion with the balcony door and appreciate your understanding.It’s great to know that you found our lobby inviting and the breakfast options excellent. We’re also pleased that our staff could assist you promptly and make your stay even more comfortable.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 18 Aug 2024
Could have had better WiFi, very slow
Comment from Hotel Management
19 Aug 2024 by Edyta -Customer Service, Hotel Management
Dear Lynn,Thank you for your feedback. We’re glad you chose to stay with us, but we’re sorry to hear that the WiFi did not meet your expectations. A reliable internet connection is important, and we regret that we fell short in this area during your stay.Please know that we are working on improving our WiFi service to provide a better experience for our guests in the future.We hope you’ll consider staying with us again, and we appreciate your understanding.
