Ratings based on 332 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
This is a good value motel. Not flash but was perfect for my needs and it was great to have a heat pump and a heated towel rail in the bathroom. Very handy to Canterbury university. Staff were efficient and friendly.
Comment from Hotel Management
16 Oct 2024 by Vivian, Hotel Management
Thank you for your review! We're pleased to hear that our motel met your needs and that you appreciated the heat pump and heated towel rail. It’s great to know our location near Canterbury University was convenient for you. We’re also glad to hear our staff made a positive impression. We hope to see you again soon!
by A verified traveler
Posted 13 Sep 2024
Nice, clean room with a kitchenette & cooking supplies & a good number of television channels for relaxing. The bed was quite comfortable. The staff is very helpful. I'd definitely stay again.
Comment from Hotel Management
13 Sep 2024 by Vivian, Hotel Management
Thank you Jane, It was a pleasure to have you stay with us. Thank you for your kind words and support. We hope to welcome you back soon. Enjoy your time in this wonderful city, just as we do!
by A verified traveler
Posted 3 Sep 2024
Nice and warm loved it all
Comment from Hotel Management
10 Sep 2024 by Vivian, Hotel Management
Your positive review means a lot to us—thank you for sharing your experience and for your kind feedback :)
by A verified traveler
Posted 15 Aug 2024 on Wotif
Staff were fantastic, and always ready to help, will certainly return
Comment from Hotel Management
10 Sep 2024 by Vivian, Hotel Management
We’re delighted to hear your feedback and sincerely thank you for the kind words :)
by A verified traveler
Posted 14 Aug 2024 on Wotif
Great motel, very clean and facilities were excellent
Comment from Hotel Management
10 Sep 2024 by Vivian, Hotel Management
Your comments are incredibly encouraging, and we’re grateful for your support and recognition :)
by A verified traveler
Posted 9 Aug 2024 on Wotif
The Queen bed is 2 singles put together was uncomfortable. Couch needs a deep clean as it's stained and please put something in shower to hold soap. I did Love that they had fresh milk and plenty of coffee tea hot chocolate and sugar and a lovely greeting from staff.
Comment from Hotel Management
9 Aug 2024 by Vivian, Hotel Management
Dear Tania,Thank you for sharing your feedback with us. We appreciate your insights and will use them to make improvements.Regarding the king bed in your room, please note that it is formed by joining two single beds. If needed, we can separate them to better suit individual preferences. Additionally, we offer 2-bedroom units with a queen bed layout. For any future stays, please include your bed preference in the booking comments, and we will do our best to accommodate your request.Thank you again for your feedback. We look forward to welcoming you back and providing a more tailored experience.
by A verified traveler
Posted 30 Jul 2024 on Wotif
Bathroom and kitchen floors sticky
Toaster still had crumbs on top,from prev users.didnt make our beds.
Heater in bathroom has burn marks x2.
Chipped cups.hot plates faulty.. toilet cystine continues to run water.wifi charge outlet is faulty internet stopped oh dear
Comment from Hotel Management
30 Jul 2024 by Vivian, Hotel Management
Dear JocelynThank you for taking the time to provide your feedback. We genuinely appreciate your comments, as they help us understand different guest needs and expectations.Please note that this is the first time we’ve received such feedback about this particular room. We take all concerns seriously and are committed to making improvements where valid. From your comment, it seems we could have addressed them promptly if you had reached out to us directly during your two-night stay. Unfortunately, we missed the chance to have a proper conversation with you, as messaging here does not resolve the issues.I hope the rest of your trip in Christchurch is wonderful and enjoyable. Westside always welcomes you back, and you will find us very approachable.
by A verified traveler
Posted 14 Jul 2024
Clean, comfortable beds, had everything we needed as a family of 6
Comment from Hotel Management
30 Jul 2024 by Vivian, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Your kind words are greatly appreciated and will be shared with our team.It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Jul 2024
by A verified traveler
Posted 1 Jun 2024 on Wotif
Friendly owners and very accommodating.
Comment from Hotel Management
30 Jul 2024 by Vivian, Hotel Management
Thank you for taking the time to share your positive feedback! We’re delighted to know that you enjoyed your stay with us. Your kind comments mean a lot to us and will be passed along to our team.We truly appreciate your support and look forward to the opportunity to host you again
