Ratings based on 975 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The service received from the Manager on Duty was exceptional. There was nothing that I didn't like about this visit. Easy check-in, room cleanliness, nice quiet environment and customer service were all outstanding!!!
by A verified traveler
Posted 25 Nov 2024
Good stay
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
We are glad to know that you had a good stay with us. Thank you for the perfect rating. We hope to see you again.
by A verified traveler
Posted 24 Nov 2024
I loved it
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
We are glad that you loved your stay at our hotel. Thanks for letting us know. We hope to see you again.
by A verified traveler
Posted 18 Nov 2024
It was okay
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. Plese stay with us again.
by A verified traveler
Posted 17 Nov 2024
The room was not clean there was alot of hair over the bed ..
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us. We are so sorry to learn that you did not have a great stay. That is not the experience that we would have you to have. We apologize for any inconvenience and hope that you will give us another opportunity to exceed your expectations. Thank you again.
by A verified traveler
Posted 17 Nov 2024
The hotel did not accept to add the reservation to my IHG rewards points. Irrespective of third party booking or through iHG I am paying for the stay in the hotel and I expect to get reward points for the stay. Also the customer service is not pleasing or welcoming incidental is $100 and I do not see any reason for $100 to be charged for incidentals.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us. As much as we would have loved for you to earn points for your stay, the Rewards system is not set up to allow that. Please know that the Incidental deposit was released upon check out. We hope that you will give us another opportunity to take care of you.
by A verified traveler
Posted 15 Nov 2024
A great staying location, when going to a football game at Northwestern Stadium.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for choosing our hotel and for providing great feedback. We hope to see you again.
by A verified traveler
Posted 15 Nov 2024
The breakfast was not good. The cinnamon rolls were good. The front desk was friendly and helpful.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us. We are glad that you enjoyed our signature cinnamon rolls and our awesome staff. We look forward to welcoming you again.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us, we appreciate the feedback.
by A verified traveler
Posted 11 Nov 2024
Everything was great except the breakfast. YUCK!!!
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
We are glad to know that you found everything to be great, but sorry to know that our hot buffet breakfast did not make the cut. Please know that we will continue to work towards exceeding your expectations. Please give us another chance to take care of you.
