Ratings based on 608 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 23 Dec 2024
This was the worse hotel stay .
Check in started at 3pm I arrived at 4:30pm the room I was assigned was dirty. They reassigned me to a different room the bathroom had a heavy smoke odor. I have allergies and asthma that it why I requested a non smoking room. The shower would not turn off
And there were baby roachs crawling in the bathroom and the kitchen area .
One of the staff did not show anything empathy.
Comment from Hotel Management
24 Dec 2024 by Hotel Management , Hotel Management
Dear marilyn, We sincerely apologize for the issues you encountered during your stay. The condition of your room, along with the odor, maintenance problems, and cleanliness concerns, do not meet the standards we aim to provide. Your health and comfort are important to us, and we will be addressing these issues with our team. We truly regret that your stay was affected and hope you’ll give us another chance to provide a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
by A verified traveler
Posted 22 Dec 2024
The Pictures I Have Of How Dirty The Rooms Are Is Beyond Ridiculous, Plus You Pay & Still Have To Put Down A Holding Fee For Them Dirty Nasty Rooms I Will NEVER Stay Here Again.
Comment from Hotel Management
22 Dec 2024 by Hotel Management , Hotel Management
Dear Suzanne, We sincerely apologize for the condition of your room and the negative experience you encountered. Cleanliness is a top priority for us, and we will immediately address these concerns with our housekeeping team to ensure that our rooms meet the standards our guests expect. We also understand your frustration with the holding fee and will review our policies for clarity. We hope to have the chance to provide you with a better experience in the future. We look forward to welcoming you back. Sincerely,Hotel Management
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 13 Dec 2024
I checked in after 9 p.m.
When I arrived in my room and tried to call the front desk to ask a question athe phone did not work properly, so I had to walk all the way from the end of the hall where my room was to the front desk just to ask a question
The TV remote didn't have an on button, so I had to take another trip to the front desk to replace it.
Dishes were not in the room, so I had to take a third trip to the front desk to pick up a bowl, plate and fork.
It was not until that last walk that the person at the front desk said that if there was anything else that I need, she would bring it to me since she was younger. Why did I have to make that many trips? All that I needed should have already been in the room or mentioned to me at check-in.
Comment from Hotel Management
14 Dec 2024 by Hotel Management , Hotel Management
Dear Paulette, We sincerely apologize for the inconvenience you experienced during your stay, particularly with the phone, TV remote, and missing dishes. We understand how frustrating it must have been to make multiple trips to the front desk, and we are addressing these issues to ensure that all necessary amenities are provided in the room at check-in. We truly appreciate your patience and feedback, and we hope to have the opportunity to welcome you back for a smoother stay. Sincerely,Hotel Management
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 30 Nov 2024
The refrigerator rubber was torn, really big roaches AND baby roaches, non smoking room smelled HORRIBLY like cigarettes and other smokable substances and the tenants were loitering in the lobby area. I would not recommend this even for one night.
Comment from Hotel Management
1 Dec 2024 by Hotel Management , Hotel Management
Dear Cherli, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, including the condition of the refrigerator, pests, and odors in your room. Your feedback about loitering in the lobby and the overall experience is deeply concerning, and we are taking immediate steps to address these matters to ensure our standards are met. We value your input and will work hard to improve. We hope to welcome you back under better circumstances. Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
None
by A verified traveler
Posted 15 Nov 2024
Place was dirty, there were burn marks in the floor, stains on the linens, we were told housekeeping only came in every 2 weeks and when I asked for a vacuum or even just a broom to clean my room myself I was told they didn’t have any. We left after 4 days of the 11 we initially booked.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Colleen, Thank you for your feedback. We apologize for the cleanliness issues you experienced, including the burn marks and stained linens, as well as the inconvenience with our housekeeping schedule. This is certainly not the experience we aim to provide. We are addressing these concerns with our team to ensure better service moving forward. Your comfort is very important to us, and we hope you will give us another chance to provide a much-improved stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
This place was dirty. Chipped paint in the shower, mold all over the ceiling in the bathroom
Someone was able to get access into my room without my consent. Homeless vehicle camp out in the back parking area.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Frank, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
