Ratings based on 28 Verified Reviews
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
It didn't have a area to cook
by A verified traveler from Santa Rosa
Posted 11 Oct 2024
My room was clean & quiet. The A/C worked but was a bit noisy & off & on all night. I couldn’t open the window, which would have worked better on a cool night. Also, the big spotlight outside my room, which was great for security, cast a fair amount of light into my room, making sleep more difficult
by A verified traveler
Posted 19 Aug 2024
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by A verified traveler
Posted 9 Aug 2024
They did not have the reservation and kept saying the internet was down…all night until it was time for me to leave. Then magically it was up. Clerk kept using honey and dear, etc to address me. It wasn’t great but not the worst either.
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Dear Ellen,Thank you for your feedback. We apologize for the inconvenience with your reservation and internet outage. We will work on improving these areas and hope to provide a better experience next time.
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Dear Brian,Thank you so much for your amazing review! We are thrilled to hear you had such a great stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Jul 2024
Good place to stay when in the area
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Dear Rafael,Thank you for your wonderful review! We are glad to hear you found our motel a good place to stay, and we hope to welcome you back next time you are in the area.
by A verified traveler
No-asis
Posted 18 Jul 2024 on HotelsHotels.com’s listing includes a pool (along with pics) and that the hotel was pet friendly. We’d been traveling with our dog for over 12 hours and were road weary, so this looked like the perfect oasis to rejuvenate us. We booked it! Sadly, when we arrived there was no pool, and they hadn’t had one since Covid. Also, they required a $25 pet deposit that wasn’t mentioned at booking. Okay. Then let’s add the bed was noisy (the left side made a bang side when you sat down) and was hard, and the shutters on the windows did not block the bright security light outside our room, so no sleep for us this night. The front desk basically placed the blame on hotels.com for the pool and pet, but did recommend some good places to eat nearby. That was nice. The soda machine was broken, but you could buy drinks and snacks from the counter. Final sad complaint, the tv channels didn’t come in clear. It just wasn’t anything we were expecting, so I want to make sure no one else is surprised.
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Dear Kimberly,Thank you for taking the time to share such detailed feedback about your recent stay. We are truly sorry that your experience fell short of expectations and for the missing information on-line. We are addressing these issues to prevent future surprises for our guests. We appreciate your understanding and are glad you enjoyed the nearby dining recommendations. Your comments are invaluable as we work to improve, and we hope you will give us another chance in the future.
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Dear Anastasia,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and would appreciate any specific feedback you can provide so we can work on improving. We hope to have the opportunity to make things right in the future.
by A verified traveler
Posted 14 Jul 2024 on Travelocity
It was ok
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Here’s a response you could use:Dear Jeff,Thank you for your great review! We are glad you had a positive stay with us and appreciate your feedback. We look forward to welcoming you back soon.
by A verified traveler
Posted 9 Jul 2024 on Hotels
It was amazing
Comment from Hotel Management
9 Aug 2024 by Ken P., Hotel Management
Dear Ana,Thank you for your fantastic review! We are delighted that you had an amazing stay and cannot wait to welcome you back.
