Ratings based on 102 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
Served our needs
by A verified traveler
Posted 29 Jul 2024
WiFi signal too weak to provide internet connection, unacceptable and easy to cure with a relay post. No improvement after 2 complaints.
Reception locked up in afternoon (key card needed to enter).
Breakfast no longer included in the room rate.
Bed linen clean but stained (1x) - should be thrown out.
Comment from Hotel Management
29 Jul 2024 by Hotel Alarun Team, Hotel Management
Dear Carlo,Thank you for your review. Unfortunately, we were unable to get an IT employee to fix the problem with the WiFi signal in a short time and on the weekend. Of course, we will also take care of the other points mentioned. Please make sure when you make your next booking whether you are booking with or without breakfast. We have both options on offer.We still hope that you will visit us again and give us the chance to improve.Thank youKind regardsYour Hotel Alarun Team
by A verified traveler
Alarun Hotel outside Munich Centre.
Posted 20 Jun 2024 on HotelsNice hotel outside Munich Centre. Updated and comfortable.
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Posted 23 May 2024 on Hotels
by A verified traveler
Posted 17 May 2024
The customer service at the front desk during check-in was brutal. As someone who worked in customer service and from Canada, it took everything in me to maintain being respectful and polite to the rude women at the front-desk. Felt like since I was English speaking there was an immense amount of rudeness. Regardless of greeting in German and attempting to speak German to her.
Comment from Hotel Management
3 Jun 2024 by Anita Stojak, Hotel Management
Dear Mr. Foster,thank you for your review. Every feedback is important to us and we are sorry to hear that you had an unpleasant experience in our hotel. We would like to sincerely apologize for any innconvenience or discomfort it may have caused.This is definitely not the experience we want for our guests and is far from our usual standards.We strive to provide exceptional service to all our guests and we already adressed this with our staff and are taking steps to make sure this doesn’t happen again. We still hope that you will give us another chance to do better and hope to see you soon again. Best regards
by A verified traveler
Posted 21 Apr 2024 on Hotels
by A verified traveler
Posted 2 Apr 2024 on Hotels
the gym wasn’t accessible, the person on the phone wasn’t very helpful either (the reception was closed at 3 pm already, even though that’s when check-in begins). the kettle in the room was broken (worked, but the lid fell off). the water kept draining from the bathtub, even though it was plugged. hard to close the bathroom door.
other than that, the room was comfortable and clean. the bed was soft and very good to sleep in, the pillows were very comfortable too. the location of the hotel is very good, close to the train stop and not far from the airport
by A verified traveler
Posted 5 Sep 2023
Tasty breakfast, nice beds and spacious room
by A verified traveler
Posted 31 Jul 2023
