Ratings based on 355 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The alarm was triggered without smoke. It was noisy. Other than that, everything was good!
by A verified traveler
Posted 20 Nov 2024
The rooms are okay, but the hotel is old and dingy. Staff service was okay. I appreciate the fact that they gave me a refund when I decided to move to a better hotel.
Comment from Hotel Management
22 Nov 2024 by Sonja, Hotel Management
We actually do not appreciate the fact that you feel the need to criticize a small budget hotel that offers the most competitive rates in the area. Glad you found a "better" hotel. Calling our generosity regarding your non-refundable reservation just "okay" is also an interesting perspective altogether.
by A verified traveler from Lake Stevens
Posted 18 Nov 2024
Staff is awesome and very helpful. Dinner adjacent has very good breakfast. Older property and very firm and small bed. Room was clean. Overall good choice for the price.
Comment from Hotel Management
18 Nov 2024 by Max, Hotel Management
Your feedback is so important to us, and we are delighted to know we were able to create a great experience for you. We truly appreciate your kind words. We strive to have a heart of hospitality and it's rewarding when we know our guests have had an amazing experience with us!Thank you,
by A verified traveler
Posted 17 Nov 2024
The staff was very polite and helpful
Comment from Hotel Management
17 Nov 2024 by Max, Hotel Management
Thank you for your kind review.
by A verified traveler
Posted 12 Nov 2024
area didn’t feel safe at first, but it ended up not being too bad. the room was really small, but comfortable enough. no fridge or microwave. the floor seemed a little dirty but I just wore socks the whole time. there was a weird dent in the wall above the bed. i was only there to sleep so it was convenient and nice enough. nice staff!
Comment from Hotel Management
16 Nov 2024 by Sonja, Hotel Management
Thank you for staying with us. We took the hint: floor was washed:)
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Juliet, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 5 Nov 2024
The value for the property and the location is unbeatable. Yes, it’s an older hotel, so as many reviewers have commented, it has a bit of a musty smell in the hallways. The room, however, was clean, quiet and comfortable. Staff is super friendly. If you are looking for great value and a very accessible neighborhood I highly recommend the Touchstone Hotel.
Comment from Hotel Management
5 Nov 2024 by Sonja, Hotel Management
Thanks for the compliments! Yeah, we are a bit on the older side, historic, so to speak. We'll work on the hallway ambience!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Max, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 21 Oct 2024
Good location for tourists. Very slow draining tub and the toilet didn’t always refill itself with water.
Staff was very kind.
Comment from Hotel Management
26 Oct 2024 by Cem, Hotel Management
Thank you for staying with us! We have addressed the bathroom issues!
by A verified traveler
Posted 18 Oct 2024
Good value
Comfy beds
Good breakfast
Comment from Hotel Management
19 Oct 2024 by Max, Hotel Management
Seems like you enjoyed your time at the Touchstone! Thank you.
