Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Rhodora , Hotel Management
Hello An, Thank you for taking the time to rate your experience a 5. We are happy that you enjoyed your stay with us. Until next time,
by A verified traveler
Posted 10 Nov 2024
Great experience!
Comment from Hotel Management
19 Nov 2024 by Rhodora Escobar, Hotel Management
Hi, Thank you for the 5-star review! We're overjoyed that we hit the mark for you. Looking forward to your next visit!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rhodora Escobar, Hotel Management
Hi Marley, Thank you for the 5-star review! We're overjoyed that we hit the mark for you. Looking forward to your next visit!
by A verified traveler
Posted 4 Nov 2024
We were at this property about six months ago and really enjoyed it, so just booked it again. It's changed, and not for the good. The bar/coffee bar/snack bar in the lobby has been closed. It used to have breakfast and it was fun and relaxing to sit in the lobby and start the day. Now you have to buy vending machine type products through the front desk. The windows in our room were so dirty you could barely see out. I doubt that we will go back until they get the property brought back up to speed.
Comment from Hotel Management
19 Nov 2024 by Rhodora Escobar, Hotel Management
Hi Stephen, I'm sorry to hear that your most recent visit didn't live up to the enjoyable experience you had six months ago. We apologize for any disappointment caused by the changes to our lobby amenities and the condition of the windows in your room. Your feedback is incredibly valuable and we will take immediate steps to address these issues. We hope you will consider giving us another opportunity to provide you with the high-quality service and experience you expect and deserve. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 25 Oct 2024
Wonderful ambiance
Comment from Hotel Management
30 Oct 2024 by Rhodora , Hotel Management
Hi Robert, Thrilled to hear you enjoyed the ambiance of our establishment! We strive to create a welcoming and memorable atmosphere, and it's great to know we succeeded with your experience. Looking forward to welcoming you back soon!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Rhodora , Hotel Management
Hi Wallace, Thank you for your positive review and the four-star rating! We're delighted that you enjoyed your stay with us. Should you have any suggestions on how we could make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
by A verified traveler
Posted 22 Oct 2024
First off, I wanted to adore this hotel and I would have if : it hadn't been so noisy ( ventilation/ac was terribly noisy constantly) please please repair this. Outside noise was absolutely terrible ( this isn't from the hotel - but hotel could stand yo have better insonorisation)
Hotel is in a really bad part of town, however it is very central and easy to use public transportation and there are great restaurants around. Loved the decoration, the smell ( pineapple of course) the eco-friendlyness of amenities ( including a complimentary reusable bottle that vould be used at the water bar) loved that there were 2 duvets for one bed ( scandinavian style) but would have liked flat sheets as well. Staff was super friendly and there is a lovely welcom drink ( wine, beer or non-alcoholic beverages)
Comment from Hotel Management
23 Oct 2024 by Rhodora , Hotel Management
Hi Ludmilla, We're so pleased to hear that our staff's friendly and helpful service, along with the complimentary coffee and delicious cookies, contributed to your enjoyable experience. It's great to know that the practicality and chic style of our rooms made you feel comfortable, and that you appreciated the complimentary water bottle and refill station. Thank you for sharing your positive feedback, and we can't wait to welcome you back for another comfortable and pleasant stay!
by A verified traveler
Posted 17 Oct 2024
Our room was not available for 1 hour past checkin. The hotel is clean and beautiful. The staff is very accommodating and friendly.
Comment from Hotel Management
23 Oct 2024 by Rhodora E., Hotel Management
Hi Rosanne, Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced with the delay at check-in, and we appreciate your understanding. It's wonderful to hear that you found the hotel clean and beautiful and our staff accommodating and friendly. We strive for excellence in all areas and hope to provide you with a seamless experience on your next visit. Thank you for choosing to stay with us.
by A verified traveler
Posted 16 Oct 2024
I loved the vintage feel of the hotel. Music ambience and many warm gestures to their guests while staying. Thankyou for an incredible experience the day before open heart surgery
Comment from Hotel Management
16 Oct 2024 by Rhodora Escobar, Hotel Management
Hi Anita,We are deeply moved to hear that the vintage ambiance and warm gestures contributed to an incredible experience for you, especially during such a significant time. Knowing that we could provide comfort before your open heart surgery means a lot to us. Thank you for choosing to stay with us and for sharing this moment. We wish you all the best with your health and a speedy recovery.
by A verified traveler
Posted 14 Oct 2024
Great place!
Comment from Hotel Management
16 Oct 2024 by Rhodora E., Hotel Management
Hi Tara, Thank you so much! We're thrilled you think it's a great place and look forward to having you with us again soon!
