Ratings based on 1,231 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The staff are friendly.
by A verified traveler
Posted 2 Jan 2025
Gave a 4 star because it met all my expectations. The good: great location for excursions anywhere downtown. A block from the cable cars and sub-$20 uber to the wharf. Nice lobby and polite, competent staff. I was overall pleased with the value for the price.
The "meh": rooms are a bit dated. For example, TV did not support any streaming or airplay technology so we were unable to watch a movie we wanted to see. We booked a room for 5 which included using a fold out couch. That was a joke - hadn't been used in years and the springs were mostly on the floor and there were not sheets or pillows. Insisted on a roll-away bed which worked fine.
Side note - unless you want to spend $36 on a standard breakfast buffet just walk to Melli's coffee stand right across the street - $6 bagels and proper $5 espresso... went there every morning.
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Clay,Thank you for taking the time to share your feedback! We're glad to hear your overall experience was positive. Your comments about the room are appreciated and we’ll be sure to share them with our team to ensure any necessary improvements are made. We hope to have the opportunity to welcome you back again soon for an even better experience in the future.
by A verified traveler
Posted 1 Jan 2025
Very nice stuff and safe and secure property!
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Jasmine,Thank you for your perfect rating! It was so wonderful having you stay with us. The safety of our guests is of the utmost importance, so we are thrilled to know this was reflected in your experience. We hope to welcome you back on your next trip to San Francisco!
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Leisa,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 26 Dec 2024
Receptionists is helpful and all employees are greeting us. Nice customer service.
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Menchie,Thank you for sharing your experience at Parc 55 San Francisco, a Hilton Hotel. We're delighted you noticed our focus on friendly and attentive service! We appreciate your review and hope to welcome you back soon!
by A verified traveler
Posted 26 Dec 2024
Staff are wonderful. Not being told power outage was PGE caused & therefore had no water & emergency lighting due to them was not taking responsibility to make other accommodations. The manager at our check out time did only minimum to give reparations as if we were being unreasonable. Staff was great. I wonder if they are paid well enough.
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Diane,Thank you for staying with us and sharing your feedback. We sincerely apologize for the unusual and unfortunate issues you experienced during your stay. Our team works diligently daily to provide the best possible experience for our guests, and we regret that we fell short in your case. Please know that we are actively reviewing our policies and procedures to address these concerns and prevent similar situations in the future. We hope to have the honor of welcoming you back and changing your perception of our hotel.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Kelley,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler from Antioch
Posted 12 Nov 2024
The beds were not Queen size, they were Full and chairs were terribly uncomfortable.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Meghan,Thank you for your review. We're sorry to hear about any inconvenience during your stay, and we'll make sure we're accurately describing our accommodations to our guests. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear David,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
