Ratings based on 374 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Loved staying here for the night with my partner. Everything is walking distance, bars, union square. Really loved staying here and the staff was really nice :)
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 22 Nov 2024
I mentioned this to front desk. The shelf over the small sink needs to be moved or cut back as it makes it very hard to use the sink. Other than that a great price for a great location. V clean. Friendly.
by A verified traveler from Springwater
Posted 17 Nov 2024
Really unique property, love the period design details. Room was nice and comfortable. Windows were relatively thin so a lot of noise from the area can be heard at times.
Staff were friendly and quick to support any needs.
Comment from Hotel Management
18 Nov 2024 by Rachel, Hotel Management
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our property's unique design and the comfort of our rooms. We take pride in creating an ambiance that reflects a distinct charm, and it’s wonderful to know that it resonated with you.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Rachel, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 16 Nov 2024
staff were so kind and the room was lovely!
Comment from Hotel Management
16 Nov 2024 by Rachel, Hotel Management
Thank you so much for staying with us! We thrive to create a comfortable and convenient experience for our guests. We hope to see you again on your next trip to San Francisco.
by A verified traveler
Posted 15 Nov 2024
Wonderful staff. Unfortunately, unfortunately, our air conditioner was not working when we checked in, we called down to the lobby and a staff member promptly arrived to help us move rooms. The property is very clean and safe. Hopefully a restaurant will open up again, but in the meantime, coffee is supplied every morning free of charge on the second floor. This is an addition to the espresso machine in your room!
Comment from Hotel Management
16 Nov 2024 by Rachel, Hotel Management
Thank you for staying with us, we are glad you enjoyed your stay as well as our exceptional Pali service. We are planning to have more amenities available for our guests soon!
by A verified traveler
Posted 11 Nov 2024
The staff was great, particularly Rachel and Lovely. The location and condition were also great. My only issue was the sink: It was tiny, and the shelf above it made it difficult to use. Otherwise, I would recommend this hotel.
Comment from Hotel Management
18 Nov 2024 by Rachel, Hotel Management
Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated the efforts of our team, especially Lovely. We'll be sure to pass along your compliments.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Rachel, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 7 Nov 2024
Very cozy and relaxing
Comment from Hotel Management
11 Nov 2024 by Rachel, Hotel Management
We are glad you got to enjoy the hotel's cozy and charming atmosphere. We hope to host you again!
