Ratings based on 981 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Would definitely stay here again. Great staff and facility.
Comment from Hotel Management
26 Jun 2024 by GMKTA, Hotel Management
Thanks so much, Richard!Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager
by A verified traveler
Posted 26 Jun 2024
by A verified traveler from Doncaster
Posted 22 Jun 2024
In a central location with good transport links. Staff were friendly and allowed us to check-in early as our room was ready. Room was big with all facilities needed. Comfy bed.
Comment from Hotel Management
23 Jun 2024 by GMKTA, Hotel Management
Thanks so much, Andrew!We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
19 Jun 2024 by GMKTA, Hotel Management
Thanks so much, Jingwen!Please return soon. Best wishes, Klaus Atzmueller General Manager
by A verified traveler
Posted 17 Jun 2024
Cleanliness
Comment from Hotel Management
17 Jun 2024 by GMKTA, Hotel Management
Thanks so much, Deborah!Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager
by A verified traveler from Miami
Posted 14 Jun 2024
Wonderful stay. Checked all the boxes.
Comment from Hotel Management
15 Jun 2024 by GMKTA, Hotel Management
Thanks so much, Travis!Please return soon. Best wishes from beautiful San Francisco. Klaus Atzmueller General Manager
by A verified traveler
Posted 12 Jun 2024
Staff were amazing at this hotel! Collins at the front desk was fantastic! Housekeeping aunties and uncles too! I chose this hotel because I really wanted to have good night sleep traveling from Asia! I made the right choice! Silent, absolutely silent! Much larger rooms than those in the same area. Bath tub came with a disabled handle on the side! Basic common sense, I appreciated that.
Reminder: If you have allergies to perfumes, please do let them know beforehand not to spray air freshener in your room. You cannot open the hotel windows above the 3rd floor in California, I couldn't air the room out!
Comment from Hotel Management
12 Jun 2024 by GMKTA, Hotel Management
Dear Heidi,Thank you very much for staying with us and for your kind words. We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager
by A verified traveler
Posted 3 Jun 2024
My hotel was prepaid and my flight cancelled
When I asked for a refund, management refused
Comment from Hotel Management
4 Jun 2024 by GMKTA, Hotel Management
Dear Otto,Management never refused you a refund. Since you booked and paid Expedia directly, you need to work with them on your refund request. It is always advisable to purchase travel insurance for additional protection. We are always happy to assist in anyway we can. Best wishes.
by A verified traveler
Posted 28 May 2024
Great place
Comment from Hotel Management
28 May 2024 by GMKTA, Hotel Management
Thanks so much, Muyan!Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager
by A verified traveler
Posted 19 May 2024
Our stay at the Orchard was great! Front desk staff was so friendly and helpful. The location was well located to transportation, restaurants, and attractions. The hotel was clean and comfortable. And certainly doing their part to be eco-friendly. Our only knock would be that the cleaning staff was not consistent. Some days everything was picked up, restocked, and there was attention to detail. Other days things were not replenished, forgotten, or surfaces were not wiped down. We would choose the Orchard again👍
Comment from Hotel Management
20 May 2024 by GMKTA, Hotel Management
Many thanks Robert for your kind review! We are delighted that you would choose our hotel again, and also appreciate your feedback. Please return soon!Best wishes,Klaus AtzmuellerGeneral Manager
