Ratings based on 1,088 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Round Rock
Posted 12 Dec 2024
Nobody’s fault, really, but the noise from the Hilton workers across the street carried into my 6th F room. Just couldn’t catch my after-lunch nap.
by A verified traveler
Posted 11 Dec 2024
booked the wrong day, rang to move to another night and was advised sorry , they need 72 hrs notice. could book another night at full price.they had the opportunity to provide great customer service and failed.
by A verified traveler from Weston
Posted 10 Dec 2024
Room was huge and clean with a great view of the city, which I highly appreciate. Unfortunately, I was for expecting more given that I only received a bottle of wine for being an Expedia platinum member. Did not receive a room upgrade and I was not given any priority for early check-in or even on-time check-in since my room was not ready until about 3:30 PM.
Comment from Hotel Management
12 Dec 2024 by Customer Service, Hotel Management
Carlos, we're delighted you found the room at Hotel Spero spacious and enjoyed the city views. Regarding your experience with the membership benefits, it is always our aim to offer impeccable service. The team always strives to enhance all our guests' experiences. Thank you for choosing to stay with us and sharing your feedback.
by A verified traveler
Posted 6 Dec 2024
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Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Sinai, thank you for your feedback. It's important to us to ensure a comfortable stay for all our guests, and any observations are valuable for enhancing our services. We hope to serve you again in the future.
by A verified traveler
Posted 2 Dec 2024
We had a lovely stay at Hotel Spero. Our room was clean, comfy and quiet :) the staff were lovely and we were always greeted with smiles . Thank you for a lovely stay in San Fran
Comment from Hotel Management
4 Dec 2024 by Customer Service, Hotel Management
Leyna, we're delighted you loved your experience at Hotel Spero. Our team is thrilled to have contributed to your pleasant time in San Fran. We hope to welcome you back soon!
by A verified traveler
Posted 2 Dec 2024
Rex the reception manager at our arrival was very friendly and helpful! The hotel is very well located we were able to walk everywhere but what differentiates one place from the other is the people and the service we received at Spero and particularly from Rex was outstanding! Thank you
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Martin, we’re delighted you loved your experience at Hotel Spero. Rex and the team are thrilled to have made your stay memorable with their outstanding service. Thank you for sharing your feedback, and we look forward to your next visit!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Adrian, we're thrilled you enjoyed your stay at Hotel Spero. Thank you for choosing us, and we hope to see you again soon!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Yulia, thank you for choosing to stay with us at Hotel Spero. It’s great to know you had a pleasant experience. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Denise, the team values your feedback and regrets that your experience was not entirely satisfactory. Your insights are important, and we're committed to making improvements. We hope for another opportunity to provide you with a better experience in the future.
by A verified traveler from El Segundo
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Sarah, thank you for staying with us at Hotel Spero. We’re delighted you enjoyed your experience, and we look forward to welcoming you back in the future!
