Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Laura, Hotel Management
Dear Louie,Thank you so much for the 5/5 rating. We are delighted to hear that your stay with us was enjoyable and we hope to have the opportunity to welcome you back soon. Best regards,
by A verified traveler
Posted 16 Nov 2024
Protestors ruined the experience.
Comment from Hotel Management
17 Nov 2024 by Jamison, Hotel Management
Hello Angela, Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and that you had a dissatisfying experience. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram). We hope to welcome you back at Grand Hyatt San Francisco for an improved stay that exceeds all expectations. Best regards,Jamison
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Ana, Hotel Management
Greetings Budhaditya,We appreciate your excellent rating. It was a pleasure to host you during your visit to San Francisco. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 Oct 2024
strike going on causing noise all day and internet not working so I couldn't work causing me to lose money
Comment from Hotel Management
1 Nov 2024 by Shelly , Hotel Management
Dear William, Thank you for the feedback. We regret to hear you had a bad experience staying with us. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon! Warm regards, Shelly
by A verified traveler
Posted 28 Oct 2024
Excellent
Comment from Hotel Management
28 Oct 2024 by Travis, Hotel Management
Hello Rajpreet!Thank you for the wonderful rating. We are glad you enjoyed your stay and we look forward to seeing you again soon. Warm Regards, Travis
by A verified traveler
Posted 28 Oct 2024
There was a union protest at the grand Hyatt and several other hotels in the area. They didn’t pre inform people trying to book a stay there. When they finally did inform people that booked a room it was too late to cancel and try to find a hotel that easy super noisy and having to cross Pickett lines. When i tried to talk to them about it al they said is they are offering free cancellation. Which does a customer no good a day before arriving. I don’t recommend staying there until the union contract situation is resolved.
Comment from Hotel Management
29 Oct 2024 by Rebecca, Hotel Management
Hello James,We would like to get you in contact with the hotel's executive management team to discuss your experience further. Please reach out to us via social media channels or by calling 800 233 1234. Warm regards,Rebecca
by A verified traveler
Posted 21 Oct 2024
The hotel staff that were working were very pleasant for what they were working with. The people on strike outside of the hotel were so loud we could hear them on floor 28 it was obnoxious. Banging on empty oil drums using megaphones to scream into and the loudest blow horns I’ve ever heard, it starts at 7 am and they quit at10 pm. It would have been nice to know that this was happening when we booked the hotel.
Comment from Hotel Management
22 Oct 2024 by James, Hotel Management
Greetings, Gail!Thank you for your review. Please reach out to us through one of our social media or chat channels with your stay details, so that we may assist you further.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Laura, Hotel Management
Dear Patricia, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Best regards,
by A verified traveler
Posted 16 Oct 2024
Everything was wonderful about our stay, however don’t forget to let your guest know how to put the blackout curtain down because we found out on the day before we left.
Comment from Hotel Management
17 Oct 2024 by Candace, Hotel Management
Dear Vance,Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations and hope to welcome you back at Grand Hyatt San Francisco.Warm regards,Candace
by A verified traveler
Posted 13 Oct 2024
Not nice
Comment from Hotel Management
14 Oct 2024 by Angela S, Hotel Management
Hello donglin,Thank you for staying with us. We appreciate your feedback and the time you took to rate your experience. We apologize for any dissatisfaction you encountered. Your comments are valued and will be taken into consideration. Our aim is to provide our guests with a pleasant experience, and we are genuinely sorry that this was not the case during your visit. If you wish to contact us, please reach out via our social media or chat channels.We hope to welcome you back for a significantly improved experience.Best regards, Angela
