Ratings based on 177 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
Excelent Staff with great food and beverages.
Rooms are a bit outdated.
by A verified traveler
Posted 18 Nov 2020 on Hotels
Comment from Hotel Management
19 Nov 2020 by Marcelo Silva, Hotel Management
Prezado Senhor (a), Ficamos muito satisfeitos em saber que conseguimos alcançar suas expectativas. Suas impressões são muito importantes para nós. Temos como missão ir sempre além das expectativas de nossos hóspedes, visando oferecer a mais alta Qualidade em todas as áreas. Será um prazer recebê-lo (a) novamente em um futuro próximo. Marcelo Silva - Departamento de Qualidade
by A verified traveler
Posted 10 Dec 2018
No one speaks English nor Spanish. The food was very poor, specially at breakfast time. It was very difficult to book the transportation from the Airport to the hotel, because they are the only ones that do it. Its a very expensive hotel, and you expect much more
Comment from Hotel Management
19 Dec 2018 by Charles Giudici, Hotel Management
Dear, We are happy to have appreciated the comfort of our facilities with its preserved natural beauties, our products and services and our gastronomic diversity.
We have English speaking staff on our team. As for breakfast, it has a wide variety of breads, cakes, cheeses, cold meats, juices, fruits and hot items. Tapioca and omelet made to order with variety of fillings.
Besides the option of our transfer, there are other companies and even taxi, that can do the tras-lado to the hotel.
We will review your comments for future improvements.
We hope to welcome you so that you can enjoy the more than 80 options of sports and leisure and us-sa delicious all-inclusive cuisine, prepared to make your stay with us a lot of fun and enjoyable. Choose the comfort of the Transamérica network for your accommodations.
Charles Giudici Director
Recommended
for Everyoneby A verified traveler from London
Lost and Found?
Posted 22 Aug 2018
Pros: The grounds, facilities, restaurants and beach.
Cons: Lost and Found....
Translation from Portuguese to English in the restaurant, food labels, due to allergies.
Location: It would be nice if you had more crafts from local area in the shop.
We enjoyed our stay and had a fantastic time, the only problem was with lost properties when things went missing in the swimming pool very quickly. 3 caps and 1 swim top in 3 days!! 1 cap found. When I asked swimming staff if they had seen it, they would say, contact lost property. It would be helpful if you waited until the end of the day to send things to lost property, as in many occasions I just went with my soon to see where he had left his item and it was no where to be seen. Lost or stolen?? The Hotel was not that busy and if guests were stealing children's itens, it's quite sad. It would be helpful if you had an area in the pool where lost properties could be found and not a extension number ... Children usually leave things behind and go back and find them, but it was not the case this time...
Comment from Hotel Management
25 Aug 2018 by Charles, Hotel Management
Dear Ana,
Thank you for staying with us and register your hotel, sharing experience with other travelers.
We treat the service of lost and found with extreme accuracy, with the purpose of returning the diverted property to the respective owners.Our employees are often oriented to direct the materials found to the lost and found industry.
Constantly, we return the goods found to the guests, although in some occasions, we do not have success. It should be noted that this responsibility lies with other persons directly or indirectly related to the business.
In relation to the craft shops we have the silk painting and craft store in coconut fiber. In the summer season, we managed to attract flyers to accommodate the increased volume of guests.
We look forward to your next stay on the Island.
Charles Giudici
Director
Recommended
for Everyoneby A verified traveler from london
Excellent location, great facilities,
Posted 16 Aug 2018Beautiful beach. Great facilities, excellent food, friendly staff, perfect hotel!!!
Comment from Hotel Management
16 Aug 2018 by Charles, Hotel Management
Dear Carol,
Thanks for your posite evaluation.
We are awaiting your return in the Island.
Charles Giudici
Director
by A verified traveler from São Paulo
Posted 26 May 2018
Awesome, food was so good, everyday a different theme cuisine! Everything was great!
Comment from Hotel Management
1 Jun 2018 by Charles, Hotel Management
Dear Pri,
Thanks for your review.
Waiting you in the Island.
Charles Giudici
Director
Recommended
for Everyoneby A verified traveler from vitoria, Brazil
5 perfect days with my daughters
Posted 10 Aug 2016Just perfect, from the hotel facilities, staff and activities.
Recommended
for Everyoneby A verified traveler from Sao Paulo
Very nice to stay with family
Posted 28 Nov 2014
Pros: To take a good rest.
Cons: Nothing
Location: beach and golf resort.
Very nice to stay with family, and It has very calm ambient.
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 27 Jun 2024 on Hotels
