Ratings based on 517 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Very elegant place in Belem
Comment from Hotel Management
28 Sep 2024 by Mercure Belém Boulevard, Hotel Management
Hi Ashis,We are so grateful about you feedback.Thank you so much.We expect you come back soon in our hotel.Best Regards
by A verified traveler
Posted 4 Aug 2024
A very great experience
Comment from Hotel Management
16 Sep 2024 by Mercure Belém Boulevard, Hotel Management
Hi Mr Alain,Thank you for your feedback.Our team are so pleasant with your words.We expect you soon in Mercure Belem BoulevardBest Regards,
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Mercure Belém Boulevard, Hotel Management
Boa tarde Sra Alessandra,Obrigada por nos avaliar. É muito importante para que possamos seguir em nosso propósito em gerar essa satisfação aos nossos hospedes.Atenciosamente,
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
12 Jun 2024 by Mercure Belém Boulevard, Hotel Management
Boa tarde Sr Aluízio,Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,
by A verified traveler
Posted 2 May 2024
Great property. Loved it
Comment from Hotel Management
22 May 2024 by Mercure Belém Boulevard, Hotel Management
Boa tarde,Agradecemos pelo feedback, para nós é gratificante saber que nossos hóspedes possuem uma experiência agradável.Atenciosamente,
by A verified traveler
Air Conditioning needs improvement.
Posted 1 Mar 2023 on HotelsI’ve stayed at this location a few times. The air conditioning in the rooms is not the best. The temperature in Belém is pretty hot all year round and a cool room where you can rest is a must.
Comment from Hotel Management
3 Mar 2023 by Emanuela Calumby - front coordinator, Hotel Management
Mr,or Mrs.We appreciate your feedback, it is important to help us always seek to evolve. We would like to thank you for your comment and we are available to share a detailed explanation of what happened during your stay.Best regards,
by A verified traveler
Posted 4 Dec 2022 on Hotels
Comment from Hotel Management
13 Dec 2022 by Emanuela Calumby, Hotel Management
Senhora Ellem, Agradecemos os seus comentários no seguimento da sua estada no Mercure Belém Boulevard. Foi com prazer que recebemos seu comentário. Não deixaremos de partilha-lo com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.
by A verified traveler
Posted 21 Apr 2022
Very good and friendly service and the location is safe and convenient..we enjoyed our stay of 5 days, however the internet connection was very poor and there was no solution during our stay
Comment from Hotel Management
29 Apr 2022 by Vanessa Hernández, Hotel Management
Dear Mr. Sham,
Thank you for bringing to our attention your important impressions referring to your stay with us.
We work hard with training, and the team focus is to offer a warm and efficient service.
We would like to thank you for your contribution.We have discussed among the departments involved to avoid those misconceptions in the future.
Thank you again for your cooperation, and if there is a chance to stay with us again, please let me know. I would like to take care of you reservation in person.
Sincerely,
Vanessa Hernández
Reception Coordinator
by A verified traveler
Posted 26 Mar 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Vanessa Hernández, Hotel Management
Prezado Sr. Wallace,
Agradecemos a sua avaliação a respeito do Mercure Belém Boulevard.
Esperamos voltar a recebê-lo em outras oportunidades.
Cordialmente,
Vanessa Hernández
Coordenadora de Recepção
by A verified traveler
Posted 21 Mar 2022
The breakfast was very limited. All of the cakes and bread were dried out and crumbly. Dining restaurant was completely empty, even no staff. Last day a very loud group was drinking in the restaurant and no one of the staff was saying anything. The hotel seemed understaffed.
Comment from Hotel Management
22 Mar 2022 by Vanessa Hernández, Hotel Management
Dear Sir. Winston,
Thank you for sending us your important impressions regarding your stay with us.
We work hard with training, and the focus of the team is to offer a warm and efficient service.
We would like to thank you for your contribution.
We have discussed between the departments involved to avoid such misconceptions in the future.
Thanks again for your cooperation, and if there is a chance to stay with us again, please let me know. I would like to attend your reservation in person.
Sincerely,
Vanessa Hernández
Reception Coordinator
