Ratings based on 166 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2022 on Hotels
by A verified traveler
Posted 14 Oct 2022
It was a great hotel,clean and friendly workers
by A verified traveler
Posted 3 May 2022 on Hotels
by A verified traveler
Posted 30 Jul 2020 on Hotels
by A verified traveler
Worn but good for families with kids
Posted 29 Jul 2020 on HotelsThe hotel is well used and calls for a renovatation. Staff is helpfull and friendly. Pool facilities are perfect for small kids - however, not enough sunchairs for all guests (some guests are claiming sunchairs all day by placing their towels early in the morning). Too few parking spaces. Parts of the area seems abandoned - empty hotels and casinoes and worn facilities at the seaside.
by A verified traveler
Umag stay
Posted 18 Sep 2019 on HotelsThis time we stayed in a newer residence and room was more comfortable and bigger with good sized balcony. Food ok for
Dinner and breakfast but restaurant appeared overcrowded as too much people roam at the same time for buffet
Service.
by A verified traveler
Umag Holiday
Posted 18 Sep 2019 on HotelsWe stayed in older residence building Olea which needs some improvements, however balcony was nice. We had a problem with one arrogant waiter during dinner service, but complained directly to the hotel which was resolved.
Pool is nice, but water was cold as it is not heated.Solid food for dinner and breakfast.
by A verified traveler
Katoro stay
Posted 18 Sep 2019 on HotelsAverage hotel (we have got a room in residence Olea, which is old and deserve refurbishment). Nice swimming pool but awkward business policy of taking 100kn of deposit for pool towel. Beach is 5 minute away, however it is rocky. Solid food offered for dinner and breakfast, but too much people roam around as restaurant is small.
by A verified traveler
Hotel was good but disappointed by hotels.com
Posted 14 Aug 2019 on HotelsWe chose this hotel because of it vicinity to Katoro beach, a nice snorkeling place for beginners. The hotel and the "residence" are different buildings but they share a restaurant (big enough for all), pools (nice but the pools were either too shallow, about 40 cm, or too deep, 1,35 m, for a 5-8 year old) and the waterpark, which is basically a pool with slides for smaller kids and a set of 3 slides for bigger ones. There was a nice selection of other activities as well, so you were not bored for sure. The rooms were fine, not outstanding but good for our stay. The breakfast selection was good, but unfortunately, I cannot comment on the dinner because somebody messed up our reservation, and the hotel only had as "bed and breakfast" instead of half-board, which we originally wanted to book. That was a very disappointing experience, and hotels.com did not help nor did they even get back to our messages.
The beach is a short walk from the hotel, it is all rocky though, clean but you must wear rock shoes. There are some restaurants and a market nearby, plus you can take a little train to Umag for sightseeing.
by Nasser
Never had a worse experience
Posted 11 Sep 2017 on HotelsExtremely overpriced for the quality of the hotel and the service - I am shocked to even see it's a 4 star hotel - wouldn't give it more than half a star.
Charged 90 euros per night for an extra person in the room (even though I specifically booked a room with an extra bed) - extra bed turned out to be a sofa bed which was like sleeping on a cardboard box
Staff not helpful at all nor accommodating to our simple requests
Room was not clean and had ants roaming around
Air conditioning was not working our entire stay
Breakfast was unbearable - eggs were out of a carton, everything was processed, even the fruit was not fresh
Charged us 45 Kuna for ice in the room
Photos of the hotel, rooms and the property are very deceiving
Definitely do not recommend this hotel at any cost - I could not wait to get out of the place. It was unfortunate because Umag is really nice but coming back to this disgrace was a holiday ruiner.
