Ratings based on 490 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Convenient for city centre via railway footbridge. Good for single night stay
Comment from Hotel Management
15 Oct 2024 by c, Hotel Management
Dear Michael,thank you for your positive rating here.We are pleased that you were satisfied with our overall performance and we hope to welcome you again in our modern hotel.Kind regards
by A verified traveler
Posted 17 Aug 2024
The staff and hotel was exceptional
Comment from Hotel Management
15 Oct 2024 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Dear Shilpa,thank you for your great review of our hotel. We would be delighted to welcome you back again on your next possibility.Kind regards
by A verified traveler from Kirkland
Posted 15 Aug 2024
Great staff!
by A verified traveler
Overall liked it
Posted 1 Jun 2024 on HotelsAcross from the main city. Large hotel, slow lifts but good beds.
Comment from Hotel Management
5 Jul 2024 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Dear anonym guest,thank you for sharing your experiences with us. We apprecite your positive review about overall performance very much and would be delighted to welcome you back again on your next trip to Ulm.Best regards
by A verified traveler
Posted 25 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Hallo Rafael,danke für Ihre großartige Bewertung.Wir freuen uns sehr, dass wir Ihre Erwartungen vollsten erfüllen konnte und Sie Ihren Aufenthalt genossen haben.Bitte besuchen Sie uns bald wieder, schon heute freuen wir uns darauf.Herzliche Grüße
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Hallo Chun Kan,vielen Dank, dass Sie unser Gast waren und dass Sie uns hier bewerten.Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben und wir hoffen, wir dürfen Sie bald erneut bei uns begrüßen.Herzliche Grüße
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
5 Jan 2024 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Hallo Eric,vielen Dank, dass Sie unser Gast waren und dass Sie uns hier bewerten.Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben und wir hoffen, wir dürfen Sie bald erneut bei uns begrüßen.Herzliche Grüße
by A verified traveler
Posted 11 Oct 2023
Enjoyed everything
Comment from Hotel Management
9 Nov 2023 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Dear Marco,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards
by A verified traveler
Posted 8 Jul 2023 on Hotels
Comment from Hotel Management
9 Jul 2023 by Carina Dierl-Hassanein/ Reputation Coordinator, Hotel Management
Hallo Clevon,vielen Dank für Ihr tolles Feedback. Ihre Bewertung ist ein sehr schönes Kompliment für unser Haus und das gesamte Team! Wir freuen uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Kommen Sie uns bald wieder besuchen.Herzliche Grüße
by A verified traveler
Posted 1 Jul 2023
internet not working for the hours after 10pm until we left the next day. No explanation , no consideration by staff . We chose to stay at leonardo’s because of the internet access - somewhat annoyed tab it was not availble for so long
Comment from Hotel Management
5 Jul 2023 by Cluster Guest Relation Manager , Hotel Management
Dear Ross, thank you for taking the time to write a review. We are very sorry that we could not meet your expectations this time and apologize for the internet outage for a short period of time. Since we also did not have any information at first what led to the outage, we could not provide any information in this regard. As we have learned, the problem was directly with the provider and thus outside our responsibility. We very much regret the outage, but the provider was able to quickly fix the problem and thus eliminate all restrictions.We hope that you still had a great time and that we may welcome you again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
