Ratings based on 18 Verified Reviews
3.6 Room cleanliness
2.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Solebury
Posted 25 Jul 2024
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler from Hythe
Posted 9 Jul 2024
Live wires in bathroom. Ruptured tap in bathtub - rust stains been that way for a while - sauna inside. Only twin bed for 2 people. No pickup at airport. Extra charge for return - sleepy driver did nit know how to get to departures. No reception, no entrance door. Health and safety should condemn!
by A verified traveler
Posted 17 Jun 2024
This is more of a housing project, groups moving around the hotel, doors slamming, groups of dozens moving through apartments next door. The walls are very thin and if the hotel were not here, a lot of these good kids wouldn't be exposed. I don't think any Mongolian citizens are involved in running the hotel, or that the PRC is happy about these situations either.
Comment from Hotel Management
18 Jun 2024 by Abhisek, Hotel Management
Dear David, Greetings! We are really sorry to hear that you had an uncomfortable stay with us. Yes at the time, there were many children staying with us because of volleyball and basketball competition happening on Buyant Ukhaa sports complex. We also offered to move your room to top floor so that you won't have problem regarding noise. We wish a pleasant stay in Mongolia and please take care of yourself. The apartment /hotel is owned and run by Mongolian citizen and it's not related in anyways to PRC. Once again sorry for whatever you had to go through.
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Eagle Town, Hotel Management
Thank you for your feedback. We apologize for any inconveniences experienced. Please be assured that we are committed to implementing improvements immediately. We appreciate your time in providing feedback.Regards,Eagle Town Service Apartment
by A verified traveler
Posted 2 May 2024
Excellent!
Comment from Hotel Management
2 May 2024 by ET, Hotel Management
Thank you for wonderful feedback !Regards,Eagle Town
by A verified traveler
Questionable
Posted 11 Dec 2023 on HotelsThis was my second time staying in Eagle Town. First time was 5-star. Half a year later things became much worse. They could not find our reservation when we arrived. Because of that, none of the rooms was clean or prepared for us. They told us they would clean our room for us but when we came there, the sheets were dirty. I showed that to the attendant. The manager did try to provide another new clean room. The floor was not mopped at all, there was a spot on the bed sheet. In the end I simply asked for a pair of clean sheets because it was too late in the evening to change rooms again. The breakfast that’s included is quite skimpy. They should serve tea or coffee with a breakfast, nothing like that was served. The manager or Director was quite apologetic in the morning, and I appreciate that, but the overall quality of our stay was really frustrating. The mattress had sprong sticking in my back, so I had to move to a foldout couch in the living room.
by A verified traveler
Amazing staffs.
Posted 11 Oct 2023 on HotelsWe loved our stay in here. Property manager and front desk staff were very helpful. We had our tour guide. ditched us but the hotel staff was able to create a spontaneous tour plan for us for reasonable price. Thank you Abhisekh and Bay for all the help.
by A verified traveler
Posted 16 Aug 2023
by A verified traveler
Posted 21 Jul 2023
Trying to call Hotel many times, but no one answer. And hotel is difficult to be reached. Avoid check-in at early night, no services
Comment from Hotel Management
28 Jul 2023 by Aby, Hotel Management
Dear WEI Feng,Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced while trying to reach our hotel and the lack of services during your early-night check-in.We understand how frustrating it can be when communication channels are not responsive. It seems there was a miscommunication, and we sincerely apologize for any confusion caused. We do value your feedback, and it has prompted us to review and improve our communication procedures to ensure a smoother experience for all our guests.To avoid such issues in the future, we kindly request that guests provide their flight number and estimated arrival time when making reservations. This information allows us to better prepare for your arrival and ensure that you receive the level of service you deserve.Once again, we apologize for any disappointment you faced on this occasion. Your satisfaction is of utmost importance to us, and we would like to make it up to you. If you decide to stay with us again, please reach out to us in advance with your travel details, and we will do our best to exceed your expectations.Thank you for your understanding, and we hope to have the opportunity to welcome you back to our hotel soon.Best regards,Abhisek JoshiApartment ManagerEagle Town
