Ratings based on 77 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler
Don't Do It!
Posted 13 May 2024 on HotelsHorrible! The pictures were clearly never updated since the opening of the hotel. The pool was not maintained or cleaned. The free breakfast was not on site. You would need to take a shuttle bus to a second location for breakfast or have room service but run the risk of your food being cold. We were greeted with a welcome drink and I immediately noticed that my glass was not clean. I was hesitant to drink from it, but the staff kept insisting that we try it. Which sadly I did. I was then asked to pay for our 6 days, 5 nights stay, which I thought was another red flag. But, I didn't want to be offend anyone and I paid for our stay. My credit card was yanked out of my hand. When we got to our room, there was an immediate septic tank smell. The lighting was dim and not adequate for the size of the room. There were no trash bins anywhere. The bathroom shower curtains had stains. The toilet stopped working throughout the night. The bathroom had one glass shutter window allowing lizards and mosquitoes to enter. My friend and did not sleep all night. I was itching from the bed sheets and left with a rash. My friend and I both got Bali belly. My symptoms progressed into a fever and bronchitis. We spent less than 24 hours in this hotel and immediately left 8 am the next morning. Our last week in Bali was spent in bed in a new hotel, recovering from our experience at this hotel. I asked about getting a refund and they gave every excuse to not compensate us. I'm trying to fight this!
by A verified traveler
Posted 17 Aug 2023 on Hotels
by A verified traveler
Amazing Staff and Hotel
Posted 23 Apr 2023 on HotelsThe room was great and spacious with a pool view! The staff was very attentive and courteous! I will definitely stay again!
Comment from Hotel Management
26 Apr 2023 by Ubud Raya Management, Hotel Management
Dear Mr/Mrs Candace, Warmest Greetings from Ubud Raya Resort. It was a great pleasure to have you stayed with us recently. We thank you for your valuable time in giving us your positive feedback. We are working very hard to make our guest happy. We look forward to welcoming you back in the near future.Sincerely,
by A verified traveler from Edmonton
Posted 5 Jan 2020
The staff was amazing.
Had a shuttle service to ubud each day, which we used and was great!
by A verified traveler
Posted 6 Nov 2019 on Hotels
Loved this hotel!! Low key but very comfortable. The room is huge and so is the bathroom. The service is top notched. Everyone is super friendly, but that's also the case in most of Bali.
by A verified traveler from Singapore
Posted 9 Aug 2019
This hotel was one of the most amazing places I've stayed during my first trip to Bali! It is located slightly away from the main road which gives this place a more private and quiet place to stay in.
At the start, the hotel staff welcomed us at the gate and she was really helpful in helping us with our luggage. Once at the counter, she explained to us about the various amenities and complimentary activities at the hotel. We were so amazed by the broad range of complimentary activities for the guests such as yoga sessions etc. They also have free shuttle services to the town centre or bicycles for us to rent (subject to availability).
When we entered our room, we were amazed at how big the family room was. The room was spacious and it was well-lighted. The staff turned on the aircon for us before we arrived so that the room is cooled. The staff even introduce to us the various parts of the room before leaving the room to ourselves.
Moreover, the staff here were very accommodative. As it was one of my friend's birthday, we told the staff that we would like to have a mini celebration for that friend when we were there. The next day, the staff managed to get a cake and surprise him during the breakfast session. Indeed, I would recommend this place to anyone who wishes to have a more private and relaxation hotel!
Comment from Hotel Management
4 Sep 2019 by panca, Hotel Management
Dear Guest ,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Nice little hotel, 10 minutes to ubud
Posted 5 Aug 2019 on HotelsIt's a lovely small hotel. We liked how the pool was at our doorstep, nice tranquil setting. The room was very large and comfortable. Staff are always friendly and willing to help. Not the best breakfast I've had, but it was ok. The location is about 10-15 minutes from Ubud central. They have a free shuttle every couple of hours. Would be good if there was another one later at night than the last one at 8:30, perhaps 9:30-10pm as well would be good. Overall a nice place to stay for a reasonable price.
Comment from Hotel Management
4 Sep 2019 by panca, Hotel Management
Dear Guest,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
In regards to the shuttle schedule, we will bring it into the management team to discuss. Hopefully we can add more time on the shuttle schedule soon. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Posted 17 Dec 2018 on Hotels
Great place for the price, staff very polite and helpful, including the reception. Good food too. Would recommend to stay at URH.
There was one cicak one night, I’m scared of cicaks, but finally I fell asleep so don’t know where that cicak was hiding!!
Comment from Hotel Management
3 Jan 2019 by The Management, Hotel Management
Dear Sir or Madam,
Thank you for your kind review and we are happy to hear that you had enjoyed your stay with us. We are looking forward to welcoming you again at the property on your next holiday.
Warm regards,
The Management
by A verified traveler
I would not stay here if you paid me
Posted 28 Sep 2018 on HotelsThe air-conditioner was full of mold I had to go to the hospital.
Comment from Hotel Management
29 Sep 2018 by Andika, Hotel Management
Dear, Our Value Guest,
Warmest Greetings from Ubud Raya Hotel
Thank you for your time to make the reviews. I would forward your issue to related department and hope we could improve our facility and service to our guest.
Best Regards
Andika
